Question Jamie Schuman (JamieSchuman) Canadian Tire Corporation Ltd Business Analyst Canadian Tire Corporation Ltd CA View Profile JamieSchuman Member since 2018 17 posts Canadian Tire Corporation Ltd Posted: Mar 1, 2023 Last activity: Mar 1, 2023 Posted: 1 Mar 2023 13:18 EST Last activity: 1 Mar 2023 13:18 EST Smart Disputes: MasterCard Document Requirements when Reasserting a Chargeback (post Representment) Report View translated message MasterCard Chargeback Manual outlines requirements for supporting document(see attachment) when reasserting a chargeback after Representment. We are finding different actions within Smart Disputes when reasserting a chargeback depending on the original chargeback Condition Code under Reason Code 4853. 1) CC = 1 - Goods or Services were either Not as Described or Defective When a case was reasserted no EBDR form was generated (and no supporting documents were manually attached) The case was ultimately rejected by MC due to no supporting documentation 2) CC = 2 - Goods and Services Not Provided When a case was reasserted an EBDR form was generated and attached by SD Please clarify how SD is handling the different reassert case scenarios based on condition code and reason code. At a minimum, should an EBDR form be generated for all reassert scenarios? Case Management Financial Services Business Architect Reply Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!