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Question

 Grzegorz Kucharski (GrzegorzK)
ClockLike Minds

ClockLike Minds
PL
GrzegorzK Member since 2016 13 posts
ClockLike Minds
Posted: Jul 8, 2019
Last activity: Jul 8, 2019
Posted: 8 Jul 2019 5:08 EDT
Last activity: 8 Jul 2019 5:43 EDT
Closed

SLA based on property in OverallSLA

Hello,
is it possible to use SLA with Goal and Deadline 'Set to the value of a property' as case-wide SLA (defined in Case .pySLAName)? I have created such SLA but agent does not update case urgency. The same SLA set to use Intervals works as expected. I am working on 7.4.0

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Posted: 5 years ago
Posted: 8 Jul 2019 5:43 EDT
Grzegorz Kucharski (GrzegorzK)
ClockLike Minds

ClockLike Minds
PL

I am using DateTime-type properties (.Goal, .EndTime) defined on Case. SLA dropdown for Goal and Deadline suggests them and saves without warnings.

I've been testing them setting their value on case creation to .pxCreateDateTime+0.0007 and .pxCreateDateTime+0.0014.

 

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