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Question

 Pratik Desai (Pratik1993)
Vodafone
Pratik Desai
Vodafone
IN
Pratik1993 Member since 2017 24 posts
Vodafone
Posted: May 19, 2020
Last activity: Jun 14, 2021
Posted: 19 May 2020 1:40 EDT
Last activity: 14 Jun 2021 7:38 EDT
Closed
Solved

SLA based on timestamp property is not working

Hii,

I have created SLA based on datetime property. I am capturing the datetime value in property while changing stage from one to another. Based on that I have set Deadline as 2 mins (for testing) and triggering a flow to perfrom further action.

I am trying it. it seems flow is not triggering after 2 mins of case creation .

 

Please suggest

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Posted: 4 years ago
Updated: 3 years ago
Posted: 19 May 2020 2:18 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2)
PEGA
Senior System Architect
Pegasystems Inc.
IN

Could you please check the instances of System-Queue-ServiceLevel and check if an instance is in the scheduled or Broken Process for this particular case.

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Posted: 4 years ago
Posted: 19 May 2020 2:44 EDT
Pratik Desai (Pratik1993)
Vodafone
Pratik Desai
Vodafone
IN

thanks for the reply. The SLA is working now.

Any idea on how we can cisrcumstance the rule based on Environments like Dev, Stage , Prod ?

 

Thanks,

Pratik

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