What Is the type of the property being used? Is it datetime?

Check at runtime if the property has value.  If not it wont run.  Check how to trace a agent and try tracing the sla agent on its next run, so as to understand if the clipboard has the value when SLA runs

Hi All,

Check this article https://pdn.pega.com/process/how-to-set-the-service-level-agreement-sla-late-event-from-a-property-reference

Regards,

-Vamshi

its working fine for me.

Hi Rj_GM123,

Kindly add the solution to close this treat.

Regards,

harinath

Solution: The property on which SLA configure should have the value before target assignment and property should be Datetime type.

Hi,

Its not working for me. 

1. Referred new property "X"  in the SLA rule at "Get Date Time From". "X" has values before it reaches the assignment.

2. Defined and referred new properties "Y" and "Z" as Goal and Deadline properties which also has respective values before reaching the assignment.

3. SLA is not getting invoked. ( added logging at the goal escalation activity to verify but no luck)

Am I missing anything?

hi Lothith,

As you mentioned that Get DateTime From where you referred X property whether it is an datetime property or only a date property?

System uses the value of this property to compute the deadline time (property Work-.pySLADeadline) and goal time (property Work-.pySLAGoal) for the assignment only once, when the assignment is created.

Later changes to the value of this property do not automatically cause any recomputation of these times.

Reference a property with a DateTime type here; you cannot use Date properties.

Hi,

Its a DateTime property that I have used.

Hi Lohith,

Did you try printing the value of the date time property in the log when the agent picks this up for execution?

Regards,
harinath

Hello All,

I achieved what was required for me. I made control to land on the same assignment thru advance flow.

Thank you all for your responses.

Hi,

what was the requirement and why do you require to cofigure an advance flow to land on same requirement.

Could you provide your business requirement.

I do have similar kind of issue, moreover if goal passes i have to end the flow itself. So in the Escalation activity of Goal i have used ticket. and placed the ticket on End shape.

Can anyone suggest if there can be any other better approach.

Setting ticket in the escalation activity seems to be good approach. Why do you think it is not correct approach?