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Question

 Mahesh T (MaheshT8669)
Wells Fargo

Wells Fargo
IN
MaheshT8669 Member since 2016 1 post
Wells Fargo
Posted: Apr 6, 2018
Last activity: Apr 25, 2018
Posted: 6 Apr 2018 8:15 EDT
Last activity: 25 Apr 2018 3:12 EDT
Closed
Solved

Restart Assignment SLA

I Have a requirement where Once SLA passed Deadline is completed and Queue instance is deleted. Now I want reinitiate the SLA on same assignment. Do we have any OOTB available to do so? OR Create New SLA for this Assignment ?

***Updated by moderator: Lochan to add Categories***

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Accepted Solution

Posted: 6 years ago
Posted: 10 Apr 2018 0:56 EDT
Rajendraprasadu Potti (Prajendra)
PEGA
Senior Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
IN

you can use either pyAdjustSLA  or pyAdjustAssignmentSLA local action rule to change SLA dynamically on the assignment 

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