@IshaqS You can add that as a flow action connector instead of local action, set the status in post DT of the flow action and reconnect to the same assignment so that assignment gets created again and SLA gets automatically re-calculated.
Posted: 11 months ago
Posted: 14 Dec 2022 2:14 EST
Shanmukha Rao (Siri) Siripurapu (siris2)
Principal Application Engineer, FS Customer Risk & Due Diligence
As per my understanding, SLA starts to work when an assignment is created. But for local action, I don't think any assignment will be created.
To quote Pega Academy "You can configure SLAs on case types, stages, processes, and Collect Information and Approval steps."
And looking at the requirement you have, when you perform local action you need to change the case status. This is just a regular functional use case based on the user action and nothing related to SLA, as SLA is based on time and not user action.
Please correct me if my understanding of the requirement or problem is wrong.