Question
Cognizant Technology Solutions
IN
Last activity: 20 May 2021 5:46 EDT
Flow stops with Repair Assignment on assignment resolution while processing via SLA
As part of the business requirement, assignments were provided with SLA Days, post which on no action the Assignment should get auto resolved without any issues and should move to the next Assignment.
Type of Flow: Split For Each
1) Set flow with Assignment SLA 2) The SLA is set with Goal & Deadline and on SLA Deadline configure activity to resolve the assignment. 3) The Deadline activity resolve the assignment via SVCPERFORMFLOWACTION Activity. This also contains activity call to send email notification that the task assignment is auto completed.
Pegasystems Inc.
FR
Is it the same subject again here: https://collaborate.pega.com/question/pxrefqueuekey-not-getting-removed-assignment-after-successful-sla-execution
Updated: 19 May 2021 6:48 EDT
Cognizant Technology Solutions
IN
@MarcLasserre_GCS Both are different issues, but involving SLAs. This specifically affects the workflow process because, once the auto approval is completed it should move to the next approval and that wont happen because it goes to the Repair Assignment.
Pegasystems Inc.
FR
We need to understand why this is going to repair assignment. Can you trace the SLA execution to check?
Cognizant Technology Solutions
IN
we don't have the SLA trace enabled. That is why we were not able to find a root cause on this persisting issue. If there are any findings on similar issue, it would be helpful