Question
CNO Financial Group Inc
IN
Last activity: 14 Jun 2021 7:38 EDT
Get Next Work based on the Particular Property Value
I have a requirement like Get the most Urgent Case based on the property value.
For Example:If I am having the property with the name of SubCategories dropdown :Platinum,Gold,Silver,Bronze.Here first it should pick the case with the Platinum property value, then it will pick Gold and then etc..,
Please help me in doing this.
***Edited by Moderator Marissa to update Platform Capability tags****
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Please find the below steps to customize the get next work functionality.
1. Save "GetNextWork" list view of "Assign-Workbasket" class in your application ruleset if you want to prioritise the workbaset assignments.
2. In the Join tab,join with your work class.
3. In the content tab add the required property and select the sorting order.
CNO Financial Group Inc
IN
Hi Pavan,
Thanks for your quick reply!
I have added the GetNextWork ListView in my application ruleset and added the Join and the required property in the content tab.
For selecting the sorting order for the dropdown property, how it should need to be: Ascending or Descending or No Sorting
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Use prompt values for the Dropdown like below and using sort as ascending or descending accordingly.
CNO Financial Group Inc
IN
Thanks Pavan!
For pulling the most urgent case we are using the getnextwork action, if we are going by this way did we have to add this ListView in any activity and reference that activity anywhere? and also I am not sure how this GetNextWork is working.
If you dont mind please explain me.
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
I think we don't need to make any changes to any activity. Are you facing any issues with the above changes?
CNO Financial Group Inc
IN
I have added the getnextwork action in the button but it is not pulling the case which is having that high prioritised property value.
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Did you add the dropdown property to the list view and sorting?
And could you please check if this property is in the top in "Get the fields" in List view.
CNO Financial Group Inc
IN
Yes...I have added the dropdown property to that list view which I have created and also I made that property in the top of my ListView but it is not pulling the case based on that criteria.
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Did you check by creating the new case, as old cases will not have the dropdown value stored with number.