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Question

 shashikalavathi palle (shashikalaReddy)
Wells Fargo
senior software Engineer
Wells Fargo
IN
shashikalaReddy Member since 2014 21 posts
Wells Fargo
Posted: Sep 9, 2019
Last activity: Sep 9, 2019
Posted: 9 Sep 2019 4:17 EDT
Last activity: 9 Sep 2019 9:50 EDT
Closed

OverAllSLA records in PR_sys_queue_SLA

my application have lot of 'Scheduled' instances since 1 year. 90% of them are of OverAllSLA. If the workobject is resolved, should not OverALLSLA deletes from pr_sys_queue_sla? we have written activity to clear old instances for now. please help

Pega - 7.1.6 version

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Low-Code App Development
Java and Activities

Posted: 5 years ago
Posted: 9 Sep 2019 4:39 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello, 

Can you check your configuration with the following article: https://community.pega.com/support/support-articles/overallsla-assignment-not-completed-when-work-object-resolved

Not the same version but the mechanism should be the same anyway.

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Posted: 5 years ago
Posted: 9 Sep 2019 5:16 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Right,

So you are still working with Out-Of-The-Box activity "UpdateStatus" as well as Out-Of-the-Box flow "OverallSLA" correct? Is it an issue you having in all environments?

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Posted: 5 years ago
Posted: 9 Sep 2019 9:50 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Ok, can you trace on both environments and check what could be different maybe? I would first verify if the expected ticket is triggered correctly and of course if OverallSLA flow is resume correctly.

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