Service Level Event Agent
HI Team,
We have SLA agent running for our application based on pega 7.1.17 ver and we see agent is not lifting cases timely Would need your expertise if youcan help how can we trouble the same.
Sometime I see agent keep running from last 1 day, is there any way to track the issue for resolution.
Thank you in advance!
Updated: 20 Jun 2018 3:08 EDT
Pegasystems Inc.
IN
Hi,
Few thing you can try out and see if you able to find anything
Enable loggers for below classes and understand the behavior.
com.pega.pegarules.session.internal.async.Agent
com.pega.pegarules.session.internal.async.AgentQueue
com.pega.pegarules.session.internal.async.BatchRequestorTask
com.pega.pegarules.session.internal.async.agent.QueueManagerImpl
com.pega.pegarules.session.internal.async.agent.QueueProcessor
These will print a lot of logs so make sure to disable it once the agents has processed
Thank you
PEG
GB
If your agent has been running for a day (a single run) I'd be inclined to generate a thread dump to see where it is.
I would suggest that you take a few thread dumps a few minutes apart to you can see whether it is moving or stationary or spinning.
But I wasn't clear whether you are reporting two problems here or one.
1. Occasionally the agent appears to be stuck in a run.
2. At other times (even when not stuck in a run) the agent is processing events after the expected time
?