Pega Service Level Agent Lock Contingency
Hi,
We have enabled Process Service Level Agent in two of our Nodes. For few of the cases it is encountering Lock Contingency error. These cases are only processed by SLA agent so intervention from other Agent is not possible. Can anybody shed a light on it or how to fix it.
XML Preview
Hi,
We have enabled Process Service Level Agent in two of our Nodes. For few of the cases it is encountering Lock Contingency error. These cases are only processed by SLA agent so intervention from other Agent is not possible. Can anybody shed a light on it or how to fix it.
XML Preview
|
<?xml version="1.0"?> <pagedata> <pyAttempts>1</pyAttempts> <pxTaskName>SLAProcessing</pxTaskName> <pxUpdateSystemID>pegauk_srv01</pxUpdateSystemID> <pxUpdateAgentName>Pega-ProCom:ServiceLevelEvents</pxUpdateAgentName> <pyItemId>SYSTEM-QUEUE-SERVICELEVEL 1626177766464000PEGAUK_SRV02</pyItemId> <pyPriority>0</pyPriority> <pxLastExecutionDateTime>20210713T120447.631 GMT</pxLastExecutionDateTime> <pxAssignmentClass>Assign-WorkBasket</pxAssignmentClass> <pxCreateDateTime>20210713T120246.464 GMT</pxCreateDateTime> <pxAssignmentHandle>ASSIGN-WORKBASKET VM-G2GDCM-WORK-GRP2-INTERACTION I-58905!OVERALLSLA</pxAssignmentHandle> <pyMinimumDateTimeForProcessing>20210713T121947.800 GMT</pyMinimumDateTimeForProcessing> <pyUseApplications>true</pyUseApplications> <pyItemStatus>Scheduled</pyItemStatus> <pxUpdateSystemNode>dcmpega-kn-t11</pxUpdateSystemNode> <pxInsName>SYSTEM-QUEUE-SERVICELEVEL 1626177766464000PEGAUK_SRV02</pxInsName> <pxSaveDateTime>20210713T120447.800 GMT</pxSaveDateTime> <pyAccessGroup>G2GDCM:LPUser</pyAccessGroup> <pyAgentName>Pega-ProCom:ServiceLevelEvents</pyAgentName> <pyMinimumAgeForProcessing>900000</pyMinimumAgeForProcessing> <pzInsKey>SYSTEM-QUEUE-SERVICELEVEL SYSTEM-QUEUE-SERVICELEVEL 1626177766464000PEGAUK_SRV02</pzInsKey> <pxAssignmentCreateDateTime>20210713T120246.457 GMT</pxAssignmentCreateDateTime> <pyMaxAttempts>1</pyMaxAttempts> <pxEvent>Goal</pxEvent> <pxObjClass>System-Queue-ServiceLevel</pxObjClass> <pyRetainOnSuccess>false</pyRetainOnSuccess> <pyRetainOnFailure>true</pyRetainOnFailure> <pySelectId>1626177766464000PEGAUK_SRV02</pySelectId> <pzLastRunSuccessful>false</pzLastRunSuccessful> <pzStatus>valid</pzStatus> <pxQueueErrorDetails REPEATINGTYPE="PageList"> <rowdata REPEATINGINDEX="1"> <pxObjClass>Embed-QueueErrorDetails</pxObjClass> <pxErrorMessage>Cannot obtain a lock on instance VM-G2GDCM-WORK-GRP2-INTERACTION I-58905, as Requestor B1GB4K1159YN18YWBSHKBSJ24XXLVTHAIA already has the lock</pxErrorMessage> <pxErrorDateTime>20210713T120447.799 GMT</pxErrorDateTime> <pyAttempt>0</pyAttempt> <pxTraceList>[]</pxTraceList> <pxAuthDetails> <pxCurrentRulesetList>[G2GDCMPROD:01-01-04|G2GDCM-BIX:01-01|G2GDCM-ADMIN:01-01|G2GDCM-LP:01-01|G2GDCM-DS:01-01|G2GDCM-AF:01-01|G2GDCM_Branch_PostDiag:01-01-01|G2GDCM:01-03|G2GDCMData_Branch_PostDiag:01-01-01|G2GDCMData:01-03|G2GDCMInt:01-01|G2GDCM-Products:01-01|VM:01-01|VMInt:01-01|VMInt_Netezza:01-01|VMInt_ICOMS:01-01|VMInt_Einstein:01-01|VMInt_Email:01-01|VMInt_GetAddress:01-01|VMInt_Fusion:01-01|VMInt_OneOffCredit:01-01|VMInt_SearchAccount:01-01|VMInt_GetCustomerProfile:01-01|VMInt_CreateCustomerComment:01-01|VMInt_GetWorkOrderlist_V7:01-01|VMInt_GetWorkOrderDetail:01-01|VMInt_GetBillSummary:01-01|VMInt_GetHistDiagSum:01-01|VMInt_GetAcctTimelineCount:01-01|VMInt_GetHistoricDiagnosticsSu:01-01|VMInt_GetCustService:01-01|VMInt_GetCustomerServiceCallSu:01-01|VMInt_GetAcctNPSSum:01-01|VMInt_GetAccountNPSSummary:01-01|VMInt_GetSelfCareAccess:01-01|VMInt_GetAccountOffersSummary:01-01|VMInt_DocumentStorage:01-01|VMInt_GetAkanaToken:01-01|Pega-BIX:08-01-01|TCOMADT:01-01|TCOMADTInt:01-01|TCOM:01-01|TCOMInt:01-01|CustomerServiceForComms-HealthCheck:08-01|PegaCSC-Localization:08-01|PegaCSC-IVRCDH:08-01|PegaCSC-IVRComms:08-01|CSC-Dialog:08-01|PegaCSC-ApplicationGuides:08-01|SACForCSC:08-01|PegaCSC-Advisor:08-01|CSCReportDB:08-01|CPMCFW:08-01|CPMCFWInt:08-01|CSCCases:08-01|PegaSAC-Artifacts:08-01|PegaSAC-Advisor:08-01|PegaCRM-SFAC:08-01|PegaCRMC-Integration:08-01|PegaSA-ApplicationGuides:08-01|CustomerService-HealthCheck:08-01|PegaCS-Localization:08-01|CustomerService-Dialog:08-01|SAForCS:08-01|PegaCS-ApplicationGuides:08-01|PegaCS-IVR:08-01|PegaCS-IVRCDH:08-01|PegaCS-WFI:08-01|PegaCS-Advisor:08-01|PegaCS-AdvisorReporting:08-01|CPM:08-01|CPM-Reports:08-01|PegaCS-Specialization:08-01|PegaAppCA:08-01|PegaApp:08-01|PegaFW-Social:08-01|PegaFW-Chat:08-01|PegaFW-CTI:08-01|PegaFW-ChannelServices:08-01|CPM-PegaNPS:08-01|PegaFW-NPS:08-01|SA-Artifacts:08-01|SA-LocalCampaigns:08-01|PegaCRM-SFA:08-01|PegaCRM:08-01|PegaCRM-Social:08-01|PegaFW-LandingPages:08-01|PegaFW-Gadgets:08-01|PegaFW-CED:08-01|Pega-LP_CPM:08-01|Pega-Chat:08-01|Pega-CTI:08-01|Pega-ChannelServices:08-01|PegaCRM-Specialization:08-01|PegaCRM-Base:08-01|PegaCRM-WFI:08-01|PegaKM:08-01|PegaKMDiagnostics:08-01|ProfanityCheck:08-01|KMReports:08-01|PegaCRMFW-GoogleAPI:08-01|PegaCRMFW-ExchangeImpl:08-01|PegaFW-EWSIntegration:08-01|PegaFW-Outlook:08-01|PegaMKT-Advisor:08-01|PegaMKT-Integration:08-01|PegaFW-NewsFeed:08-01|Data-Visualization:01-01|TCOMDCMAPI_Branch_DeployTest:01-01-01|TCOMDCMAPI:01-01|TCOMDCMStubs:01-01|TCOMDCM_Branch_DeployTest:01-01-01|TCOMDCM:01-01|TCOMDCMData_Branch_DeployTest:01-01-01|TCOMDCMData:01-01|TCOMDCMInt:01-01|TCOMDCMUT_Branch_DeployTest:01-01-01|TCOMDCMUT:01-01|ADTUnAuthenticated:01-01|PEAL:01-02|TMNGX:01-01|CDM:01-03|SSO:01-01|PETS:01-03|MLOG:01-01|NIL:01-03|CustomWarnings:01-01|PegaCM-CFFSCM:08-01|PegaCM-CFF:08-01|PegaCM-CFFInt:08-01|PegaCM-SIDModel:08-01|PegaCommsUIFoundation:08-01|CFF-HealthCheck:08-01|UI-Kit-7:12-01-01|PipelineData:01-01-01|Pega-DeploymentManager:04-03|Pega-DevOps-Foundation:04-08|Pega-DecisionManager:08-01|Rulereference_20190919T083100624:01-01-01|PegaNexus3:01-01-08|PegaNexusCommon:01-01-07|Pega-ProcessCommander:08-01|Pega-DeploymentDefaults:08-01|Pega-DecisionScience:08-01|Pega-DecisionArchitect:08-01|Pega-LP-Mobile:08-01|Pega-LP-ProcessAndRules:08-01|Pega-LP-Integration:08-01|Pega-LP-Reports:08-01|Pega-LP-SystemSettings:08-01|Pega-LP-UserInterface:08-01|Pega-LP-OrgAndSecurity:08-01|Pega-LP-DataModel:08-01|Pega-LP-Application:08-01|Pega-LP:08-01|Pega-SystemOperations:08-01|Pega-UpdateManager:08-01|Pega-SecurityVA:08-01|Pega-Feedback:08-01|Pega-HealthCheck:08-01|Pega-AutoTest:08-01|Pega-AppDefinition:08-01|Pega-ImportExport:08-01|Pega-LocalizationTools:08-01|Pega-RuleRefactoring:08-01|Pega-ProcessArchitect:08-01|Pega-Portlet:08-01|Pega-Content:08-01|Pega-BigData:08-01|Pega-NLP:08-01|Pega-DecisionEngine:08-01|Pega-IntegrationArchitect:08-01|Pega-SystemArchitect:08-01|Pega-Desktop:08-01|Pega-EndUserUI:08-01|Pega-Survey:08-01|Pega-Social:08-01|Pega-SharedData:08-01|Pega-API:08-01|Pega-EventProcessing:08-01|Pega-Reporting:08-01|Pega-UIDesign:08-01|Pega-Gadgets:08-01|Pega-UIEngine_Branch_PostDiag:01-01-01|Pega-UIEngine:08-01|Pega-ProcessEngine:08-01|Pega-SearchEngine:08-01|Pega-IntegrationEngine:08-01|Pega-RulesEngine:08-01|Pega-Engine:08-01|PegaLegacyRules:01-01|Pega-ProCom:08-01|Pega-IntSvcs:08-01|Pega-WB:08-01|Pega-RULES:08-01|]</pxCurrentRulesetList> <pxCurrentRoleList>[G2GDCM:LPUser, PegaRULES:SysAdm4]</pxCurrentRoleList> <pxCurrentAccessGroup>G2GDCM:LPUser</pxCurrentAccessGroup> <pxStartingAccessGroup>G2GDCM:LPUser</pxStartingAccessGroup> <pxStartingRulesetList>[G2GDCMPROD:01-01-04|G2GDCM-BIX:01-01|G2GDCM-ADMIN:01-01|G2GDCM-LP:01-01|G2GDCM-DS:01-01|G2GDCM-AF:01-01|G2GDCM_Branch_PostDiag:01-01-01|G2GDCM:01-03|G2GDCMData_Branch_PostDiag:01-01-01|G2GDCMData:01-03|G2GDCMInt:01-01|G2GDCM-Products:01-01|VM:01-01|VMInt:01-01|VMInt_Netezza:01-01|VMInt_ICOMS:01-01|VMInt_Einstein:01-01|VMInt_Email:01-01|VMInt_GetAddress:01-01|VMInt_Fusion:01-01|VMInt_OneOffCredit:01-01|VMInt_SearchAccount:01-01|VMInt_GetCustomerProfile:01-01|VMInt_CreateCustomerComment:01-01|VMInt_GetWorkOrderlist_V7:01-01|VMInt_GetWorkOrderDetail:01-01|VMInt_GetBillSummary:01-01|VMInt_GetHistDiagSum:01-01|VMInt_GetAcctTimelineCount:01-01|VMInt_GetHistoricDiagnosticsSu:01-01|VMInt_GetCustService:01-01|VMInt_GetCustomerServiceCallSu:01-01|VMInt_GetAcctNPSSum:01-01|VMInt_GetAccountNPSSummary:01-01|VMInt_GetSelfCareAccess:01-01|VMInt_GetAccountOffersSummary:01-01|VMInt_DocumentStorage:01-01|VMInt_GetAkanaToken:01-01|Pega-BIX:08-01-01|TCOMADT:01-01|TCOMADTInt:01-01|TCOM:01-01|TCOMInt:01-01|CustomerServiceForComms-HealthCheck:08-01|PegaCSC-Localization:08-01|PegaCSC-IVRCDH:08-01|PegaCSC-IVRComms:08-01|CSC-Dialog:08-01|PegaCSC-ApplicationGuides:08-01|SACForCSC:08-01|PegaCSC-Advisor:08-01|CSCReportDB:08-01|CPMCFW:08-01|CPMCFWInt:08-01|CSCCases:08-01|PegaSAC-Artifacts:08-01|PegaSAC-Advisor:08-01|PegaCRM-SFAC:08-01|PegaCRMC-Integration:08-01|PegaSA-ApplicationGuides:08-01|CustomerService-HealthCheck:08-01|PegaCS-Localization:08-01|CustomerService-Dialog:08-01|SAForCS:08-01|PegaCS-ApplicationGuides:08-01|PegaCS-IVR:08-01|PegaCS-IVRCDH:08-01|PegaCS-WFI:08-01|PegaCS-Advisor:08-01|PegaCS-AdvisorReporting:08-01|CPM:08-01|CPM-Reports:08-01|PegaCS-Specialization:08-01|PegaAppCA:08-01|PegaApp:08-01|PegaFW-Social:08-01|PegaFW-Chat:08-01|PegaFW-CTI:08-01|PegaFW-ChannelServices:08-01|CPM-PegaNPS:08-01|PegaFW-NPS:08-01|SA-Artifacts:08-01|SA-LocalCampaigns:08-01|PegaCRM-SFA:08-01|PegaCRM:08-01|PegaCRM-Social:08-01|PegaFW-LandingPages:08-01|PegaFW-Gadgets:08-01|PegaFW-CED:08-01|Pega-LP_CPM:08-01|Pega-Chat:08-01|Pega-CTI:08-01|Pega-ChannelServices:08-01|PegaCRM-Specialization:08-01|PegaCRM-Base:08-01|PegaCRM-WFI:08-01|PegaKM:08-01|PegaKMDiagnostics:08-01|ProfanityCheck:08-01|KMReports:08-01|PegaCRMFW-GoogleAPI:08-01|PegaCRMFW-ExchangeImpl:08-01|PegaFW-EWSIntegration:08-01|PegaFW-Outlook:08-01|PegaMKT-Advisor:08-01|PegaMKT-Integration:08-01|PegaFW-NewsFeed:08-01|Data-Visualization:01-01|TCOMDCMAPI_Branch_DeployTest:01-01-01|TCOMDCMAPI:01-01|TCOMDCMStubs:01-01|TCOMDCM_Branch_DeployTest:01-01-01|TCOMDCM:01-01|TCOMDCMData_Branch_DeployTest:01-01-01|TCOMDCMData:01-01|TCOMDCMInt:01-01|TCOMDCMUT_Branch_DeployTest:01-01-01|TCOMDCMUT:01-01|ADTUnAuthenticated:01-01|PEAL:01-02|TMNGX:01-01|CDM:01-03|SSO:01-01|PETS:01-03|MLOG:01-01|NIL:01-03|CustomWarnings:01-01|PegaCM-CFFSCM:08-01|PegaCM-CFF:08-01|PegaCM-CFFInt:08-01|PegaCM-SIDModel:08-01|PegaCommsUIFoundation:08-01|CFF-HealthCheck:08-01|UI-Kit-7:12-01-01|PipelineData:01-01-01|Pega-DeploymentManager:04-03|Pega-DevOps-Foundation:04-08|Pega-DecisionManager:08-01|Rulereference_20190919T083100624:01-01-01|PegaNexus3:01-01-08|PegaNexusCommon:01-01-07|Pega-ProcessCommander:08-01|Pega-DeploymentDefaults:08-01|Pega-DecisionScience:08-01|Pega-DecisionArchitect:08-01|Pega-LP-Mobile:08-01|Pega-LP-ProcessAndRules:08-01|Pega-LP-Integration:08-01|Pega-LP-Reports:08-01|Pega-LP-SystemSettings:08-01|Pega-LP-UserInterface:08-01|Pega-LP-OrgAndSecurity:08-01|Pega-LP-DataModel:08-01|Pega-LP-Application:08-01|Pega-LP:08-01|Pega-SystemOperations:08-01|Pega-UpdateManager:08-01|Pega-SecurityVA:08-01|Pega-Feedback:08-01|Pega-HealthCheck:08-01|Pega-AutoTest:08-01|Pega-AppDefinition:08-01|Pega-ImportExport:08-01|Pega-LocalizationTools:08-01|Pega-RuleRefactoring:08-01|Pega-ProcessArchitect:08-01|Pega-Portlet:08-01|Pega-Content:08-01|Pega-BigData:08-01|Pega-NLP:08-01|Pega-DecisionEngine:08-01|Pega-IntegrationArchitect:08-01|Pega-SystemArchitect:08-01|Pega-Desktop:08-01|Pega-EndUserUI:08-01|Pega-Survey:08-01|Pega-Social:08-01|Pega-SharedData:08-01|Pega-API:08-01|Pega-EventProcessing:08-01|Pega-Reporting:08-01|Pega-UIDesign:08-01|Pega-Gadgets:08-01|Pega-UIEngine_Branch_PostDiag:01-01-01|Pega-UIEngine:08-01|Pega-ProcessEngine:08-01|Pega-SearchEngine:08-01|Pega-IntegrationEngine:08-01|Pega-RulesEngine:08-01|Pega-Engine:08-01|PegaLegacyRules:01-01|Pega-ProCom:08-01|Pega-IntSvcs:08-01|Pega-WB:08-01|Pega-RULES:08-01|]</pxStartingRulesetList> <pxStartingRoleList>[G2GDCM:LPUser, PegaRULES:SysAdm4]</pxStartingRoleList> </pxAuthDetails> <pxContextDetails> <pxNodeId>pegauk_srv01</pxNodeId> <pxNodeName>dcmpega-kn-t11</pxNodeName> <pxAgentName>Pega-ProCom:ServiceLevelEvents</pxAgentName> <pxRequestorId>(BUISRDYIL6XDJRIBKVF7LJYFGZTBI1L97A) </pxRequestorId> </pxContextDetails> </rowdata> </pxQueueErrorDetails> <pxErrorList REPEATINGTYPE="PropertyList"> <rowdata REPEATINGINDEX="1">Cannot obtain a lock on instance VM-G2GDCM-WORK-GRP2-INTERACTION I-58905, as Requestor B1GB4K1159YN18YWBSHKBSJ24XXLVTHAIA already has the lock</rowdata> </pxErrorList> <pyRecurrenceDetails> <pxObjClass>Data-Event-Recurring</pxObjClass> </pyRecurrenceDetails> </pagedata> |
Lventur
IN
Logic beyond standard agent is, when a agent under node-1 picked a queued SLA instance system will mark the respective instance status as queued and if the status was queued then same agent under other node will not try to pick it and process the queued instance.
By seeing the error message it seems while case wide SLA is getting executed you are getting this exception. Apart from case level SLA do you have any SLA configured inside work object. If yes Could you please check whether 2 task is getting queued to SLA agent which needs to get processed at a same time.