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Question

 Indranil Nath (Indranil Nath)
Cognizant UK
Lead System Architect
Cognizant UK
GB
Indranil Nath Member since 2011 4 posts
Cognizant UK
Posted: Jan 5, 2022
Last activity: Jan 5, 2022
Posted: 5 Jan 2022 8:35 EST
Last activity: 5 Jan 2022 9:59 EST
Closed

Pega Service Level Agent Lock Contingency

Hi,

We have enabled Process Service Level Agent in two of our Nodes. For few of the cases it is encountering Lock Contingency error. These cases are only processed by SLA agent so intervention from other Agent is not possible. Can anybody shed a light on it or how to fix it. 

 

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Hi,

We have enabled Process Service Level Agent in two of our Nodes. For few of the cases it is encountering Lock Contingency error. These cases are only processed by SLA agent so intervention from other Agent is not possible. Can anybody shed a light on it or how to fix it. 

 

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<pxNodeName>dcmpega-kn-t11</pxNodeName>
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<pxRequestorId>(BUISRDYIL6XDJRIBKVF7LJYFGZTBI1L97A) </pxRequestorId>
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Pega Platform 8.6.2
Microjourney
Communications and Media
Lead System Architect

Posted: 4 years ago
Posted: 5 Jan 2022 9:59 EST
Gunasekaran Baskaran (Gunasekaran Baskaran)
Lventur
Delivery Head [PEGA]
Lventur
IN

@INDRANIL Nath

Logic beyond standard agent is, when a agent under node-1 picked a queued SLA instance system will mark the respective instance status as queued and if the status was queued then same agent under other node will not try to pick it and process the queued instance.

By seeing the error message it seems while case wide SLA is getting executed you are getting this exception. Apart from case level SLA do you have any SLA configured inside work object. If yes Could you please check whether 2 task is getting queued to SLA agent which needs to get processed at a same time.

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