Last activity: 16 Apr 2019 8:47 EDT
Service Level Agent
Hi Team - We are performing a uplift from 7.1 to 7.4 for Pega this weekend. During the uplift, we don't need any new cases to be processed when the 7.4 jvms are brought up during the initial validation. But what we have observed, as soon as the new 7.4 jvms are brought up, the Pega OOTB agent Service Level agent starts picking up the SLA cases and processes it out. Is there a way where it can stopped and prevented from processing any cases?
***Moderator Edit-Vidyaranjan: Updated Platform Capability***