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Question

 Himanshu Parikh (HimanshuP3923)
Syntel

Syntel
US
HimanshuP3923 Member since 2013 1 post
Syntel
Posted: Apr 15, 2019
Last activity: Apr 16, 2019
Posted: 15 Apr 2019 16:51 EDT
Last activity: 16 Apr 2019 8:47 EDT
Closed

Service Level Agent

Hi Team - We are performing a uplift from 7.1 to 7.4 for Pega this weekend. During the uplift, we don't need any new cases to be processed when the 7.4 jvms are brought up during the initial validation. But what we have observed, as soon as the new 7.4 jvms are brought up, the Pega OOTB agent Service Level agent starts picking up the SLA cases and processes it out. Is there a way where it can stopped and prevented from processing any cases?

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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Case Management
Data Integration

Posted: 5 years ago
Posted: 16 Apr 2019 8:47 EDT
Laurence Brannigan (LaurenceB_GCS)
PEGA
Senior Software Solutions Engineer
PEG
GB

Well it's nothing that I've tried before.

But there is a prconfig entry which appears to turn off agents: -

<env name="agent/enable" value="false" />

If it's quick for you to stop/start your 7.4 environment, I'd suggest that you try this, then see if you can disable the agent in the UI. And if so, then try reverting or removing the setting from the prconfig.xml

 

 

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