Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Gangatharisiny Kanagaratnam (GangaR34)
RPM Technologies Inc

RPM Technologies Inc
CA
GangaR34 Member since 2019 23 posts
RPM Technologies Inc
Posted: Feb 25, 2020
Last activity: Jun 14, 2021
Posted: 25 Feb 2020 8:37 EST
Last activity: 14 Jun 2021 7:38 EDT
Closed
Solved

Service level agreement

Which requirement is satisfied by configuring a service level agreement?

1) A transaction review is completed within 24 hours.

2) Transaction dispute cases are considered more urgent than address change cases.

 

Please let me which one is the most appropriate answer.  Thanks.

 

***Edited by Moderator Marissa to update platform capability tags****

 

To see attachments, please log in.
Case Management
Pega Academy

  • Abhishek Pabitwar

Accepted Solution

Posted: 4 years ago
Updated: 3 years ago
Posted: 25 Feb 2020 8:47 EST
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2)
PEGA
Senior System Architect
Pegasystems Inc.
IN

The answer would be 1 as we can set goal and deadline in SLA.

To see attachments, please log in.
  • Gangatharisiny Kanagaratnam Tirumalasetty Sree Laxmi Gayatri Suman Bharti Alaa Issa

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice