Answer on question 3 chapter 9 configuring a service level agreement
Question 3 reads
A service level agreement rule describes the following behavior:
|
|
Urgency Adjustment |
Interval length |
Limit |
|---|---|---|---|
|
Start of service level |
20 |
|
|
|
Goal interval |
10 |
8 |
|
|
Deadline interval |
20 |
24 |
|
|
Passed Deadline interval |
20 |
24 |
3 |
The service level provides a four-hour initial delay. If the case urgency (.pxUrgencyWork) is set to 10 and the case reaches the assignment at 9am Monday, what is the assignment urgency at 12pm Wednesday?
Question 3 reads
A service level agreement rule describes the following behavior:
|
|
Urgency Adjustment |
Interval length |
Limit |
|---|---|---|---|
|
Start of service level |
20 |
|
|
|
Goal interval |
10 |
8 |
|
|
Deadline interval |
20 |
24 |
|
|
Passed Deadline interval |
20 |
24 |
3 |
The service level provides a four-hour initial delay. If the case urgency (.pxUrgencyWork) is set to 10 and the case reaches the assignment at 9am Monday, what is the assignment urgency at 12pm Wednesday?
60
80
100
50
The correct answer given by the course is 60 with the following explenation.
The assignment urgency begins at 10. The urgency then increments to 30 when the assignment is ready at 1pm Monday. The urgency then increments to 40 when the goal interval ends at 9pm Monday. The urgency then increments to 60 when the deadline interval ends at 1pm Tuesday
However is the correct answer not 80 since the passed deadline interval at Wednesday at 1 pm increases the urgency to 80 ?
Elastic
DE
No.
t0=9am urgency is 10
t1=t0+4=1pm urgency is 10+20
t2=t1+8=9pm urgency is 30+10
t3=t2+24=9pm Tuesday urgency is 40+20
t4=t3+24=9pm Wednesday urgency would become 60+20
but the question asks about the assignment urgency at 12pm Wednesday - noon, not midnight
Mphasis
IN
Hi There, As per my understanding, the logic should be as:
t0=9am urgency is 10
t1=t0+4=1pm urgency is 10+20
t2=t1+8=9pm urgency is 30+10
t3=t1+24=1pm Tuesday urgency would be 40+20 (here the urgency should be calculated from Start of the assignment right ?)
until Wednesday 1pm the urgency will remain 60 (here they have ask for 12pm Wednesday, calculate 24 hrs from deadline)
Hi There, As per my understanding, the logic should be as:
t0=9am urgency is 10
t1=t0+4=1pm urgency is 10+20
t2=t1+8=9pm urgency is 30+10
t3=t1+24=1pm Tuesday urgency would be 40+20 (here the urgency should be calculated from Start of the assignment right ?)
until Wednesday 1pm the urgency will remain 60 (here they have ask for 12pm Wednesday, calculate 24 hrs from deadline)
Please correct me if I am wrong.