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Question

 pravalika kamisetti (pravalikak)
Verizon Global Services pvt Ltd
Eng-III Software Engineer
Verizon Global Services pvt Ltd
IN
pravalikak Member since 2018 5 posts
Verizon Global Services pvt Ltd
Posted: Feb 6, 2020
Last activity: Feb 7, 2020
Posted: 6 Feb 2020 13:54 EST
Last activity: 7 Feb 2020 2:36 EST
Closed

Service Level Event agent doesn't adjust time intervals after server restart

Hi,

Is there a way to automatically adjust the timelines after server restart for SLA,

 

For example: If I want the user to complete the task with in 5 days from the creation of Assignment. If server gets shutdown with in these 5 days, let's say on 3rd day.. on 4th day he would be seeing 1 day left , but user didn't perform action on the assignment as server was down. How to adjust the SLA automatically in these scenarios?

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Posted: 5 years ago
Posted: 7 Feb 2020 2:36 EST
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello, 

I think we have an activity called "AdjustSLA" but nothing automatic Out-OF-The-Box I believe. You may have to retrieve SLA instances and adjust them all in a sort of BULK mechanism. 

To be tested in Development of course.

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