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Question

 Naveen Ravindra (NaveenR1295)
TCS
LSA
TCS
SE
NaveenR1295 Member since 2015 13 posts
TCS
Posted: Mar 6, 2018
Last activity: Apr 6, 2018
Posted: 6 Mar 2018 6:31 EST
Last activity: 6 Apr 2018 19:26 EDT
Closed

Service case is opening in a new tab post CustomerServiceForInsurance upgrade from 7.22 to 7.31

After upgrading CustomerServiceForInsurance upgrade from 7.22 to 7.31, Add Task > Service Case is opening in New Tab. Attached screen shot of the inheritance stack for flow specific class

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Updates

Posted: 7 years ago
Posted: 26 Mar 2018 8:55 EDT
Ron Cohen (coher) Client Support Engineer Senior Fellow
PEG
US

Can you attach a screenshot as well as a Tracer of what happens when you create the Service case?  Please include Data Pages in addition to the normal events you might Trace, and compress the zip file before you attach it.

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