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Question

 Fahad Khan (Fahad.Khan)
Cognizant

Cognizant
GB
Fahad.Khan Member since 2014 16 posts
Cognizant
Posted: Jul 18, 2017
Last activity: Jul 18, 2017
Posted: 18 Jul 2017 4:04 EDT
Last activity: 18 Jul 2017 11:40 EDT
Closed

Unable to Launch Interaction Portal Post Upgrade 7.22

Our application is migrated from Pega 6.2 SP2 to Pega 7.22. After creating a new access group for upgrade application i have included Interaction portal for use. But when I launch the portal a blank screen comes up. Any idea why?

CPM version 7.22

***Updated by moderator: Lochan to add Categories***

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Posted: 7 years ago
Posted: 18 Jul 2017 11:36 EDT
Veera Durga Bhanuja Singuluri (Durga_Bhanuja) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Fahad,

Thanks for  posting queries in PSC.

Please let me know whether you are getting any exceptions /errors in Tracer log.

It's better to share the PegaRules and Tracer log files or screenshots.

Please go through below Link ,it may help you.

https://collaborate.pega.com/question/scripts-required-run-upgrade-713-722-mentioned-714-722

Regards,

Durga

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Posted: 7 years ago
Posted: 18 Jul 2017 11:40 EDT
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Which portal you are using ? 

Also have you checked fiddler to see you are getting back the response from server or not.

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