Question
TATA Consultancy Services Ltd
IN
Last activity: 4 Dec 2017 15:45 EST
CPM CSR portal not loading after upgrade from 7.1.8 to 7.2.2
Hi,
We have upgraded from pega 7.1.8 to Pega 7.2.2 and cs 7.1.4 to CRMI 7.22.
After upgrade CSR portal is not loading.we are getting blank screen.only Live UI icon displays top of the screen.I have attached the screen shot.
Could some one help on this.
we are getting below script error.
Uncaught ReferenceError: initLayout is not defined
at pega.ui.Doc.initializeInner (pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrapper_13771276436!pzautomationscripts_1856294521!pzpega_portal_13217230007!pzpega_ui_jquery_1793248835!pega_ui_harness_1721756289!pzpega_ui_messaging_1802554968!pzpega_ui_jstree_1221119030!pzpega_ui_inspector_bundle_11887904729!!.js:680)
at pega.ui.Doc.initialize (pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrapper_13771276436!pzautomationscripts_1856294521!pzpega_portal_13217230007!pzpega_ui_jquery_1793248835!pega_ui_harness_1721756289!pzpega_ui_messaging_1802554968!pzpega_ui_jstree_1221119030!pzpega_ui_inspector_bundle_11887904729!!.js:679)
at N (pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrapper_13771276436!pzautomationscripts_1856294521!pzpega_portal_13217230007!pzpega_ui_jquery_1793248835!pega_ui_harness_1721756289!pzpega_ui_messaging_1802554968!pzpega_ui_jstree_1221119030!pzpega_ui_inspector_bundle_11887904729!!.js:4)
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Pegasystems Inc.
US
Check if OOTB CASYSADMIN has the same issue or not. If that OOTB operator faces the same issue, then it's possible the upgrade did not go smoothly and you are potentially missing some [JS] rules.