Discussion
Coforge - DPA Pvt. Ltd. (Incessant Technologies Pvt. Ltd)
CA
Last activity: 6 Apr 2018 19:26 EDT
No Agents displayed in the SMA after the Upgrade from 5.5 to 7.1.8
After the upgrade of the environment from 5.5 to 7.1.8, the agents are not displayed in the "Agent Management" screen of SMA.
I could see all agent schedule instances from agents landing page of developer portal but not from SMA.
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Coforge - DPA Pvt. Ltd. (Incessant Technologies Pvt. Ltd)
CA
Dev,
In logs we identified that the master agent is using old pegarules application, then we updated the access groups to use the 07.10 application. Then we have executed the following queries in database:
truncate table pr_sys_cache_entry;
truncate table pr_sys_cache_impl;
truncate table pr_sys_cache_dep;
truncate table pr_sys_updatescache;
truncate table pr4_rule_sysgen;
Pegasystems Inc.
IN
Pega 7 Cache tables are different. Can you try deleting the following cache tables along with the temp directory and restart the server.
truncate table pr_sys_appcache_entry;
truncate table pr_sys_appcache_dep;
truncate table pr_sys_appcache_shortcut;
truncate table pr_sys_rule_impl;
Coforge - DPA Pvt. Ltd. (Incessant Technologies Pvt. Ltd)
CA
Thanks Dev. Actually there two access groups, PRPC:Agents and PEGARules:Agents, i have missed to update one and so it failed.
After restart and clearing of cache tables, it working fine.