Unable to launch clipboard from User portal in IE 8 browser post upgrade to Pega7
We had a clipboard icon for administrator portal (custom portal) in our application, Copying from the designer studio footer, which belongs to Pega-clipboard class. After adding these icon on our portal, we are able to open it in Firefox and IE11 browser but unable to open in IE 8.
We are getting the following Error
INFO |WebContainer : 0|2015-06-11 05:42:21,601|Rule_Obj_Activity.ApplicationProfileSetup_WorkManager.Code_Security.Action|
-->Login: test444 (tstt admin) at 2015-06-11 04:42.21 as: Admin application: Phot 06.01.01|xxxxx.net| Proprietary information hidden|test444
ERROR|WebContainer : 3|2015-06-11 05:42:26,913|Rule_HTML_Section.pzClipboardHeader.Pega_Clipboard.Stream|Section 'pzClipboardHeader' execution error on page 'ClipboardPages' of class 'Pega-Clipboard'.|xxxxx.net| Proprietary information hidden|test444
java.lang.NullPointerException
at com.pegarules.generated.pzUseNewMenu_071015_BqgzS4u6_RJg84u5DF8AGg.pzUseNewMenu07_10_15(pzUseNewMenu_071015_BqgzS4u6_RJg84u5DF8AGg.java:97)
at com.pegarules.generated.pzUseNewMenu_071015_BqgzS4u6_RJg84u5DF8AGg.invoke(pzUseNewMenu_071015_BqgzS4u6_RJg84u5DF8AGg.java:70)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:133)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:110)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8786)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_uiengine_pznavigation.pzUseNewMenu(pega_uiengine_pznavigation.java:358)
at com.pegarules.generated.html_section.ra_stream_pzclipboardheader_9c80c650cf6bf218a3a12ffc49356780.pxLink_1(ra_stream_pzclipboardheader_9c80c650cf6bf218a3a12ffc49356780.java:605)
at com.pegarules.generated.html_section.ra_stream_pzclipboardheader_9c80c650cf6bf218a3a12ffc49356780.simpleLayoutCell_3
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Citicorp Services India Private Limited
IN
The root cause of this issue is the property pyMenuFlag does not present in the Application page. Pega recommend to run the “HTML5 Application Readiness” wizard post upgrade to Pega7, to set the pyMenuFlag property.