Question
ING Belgium SA NV
BE
Last activity: 13 Jun 2018 10:39 EDT
Campaigns are not opening post PM 7.31 upgrade
we are not able to see campaigns in marketing portal post upgrade,
when we check logs, we could see below error. section is empty original section ref .pySectionName Step pageMarketingStudioHomePage.pxUserDashboard.pySlots(1).pyWidgets(3)
Please advise on this.
Pegasystems Inc.
GB
Hi
Can you check the value of Declare_MKTSystemSetting.LastUpdatedVersion data page.
Also was there any errors noticed when running the UpgradePegaMarketing activity.
ING Belgium SA NV
BE
we faced issue while running upgrade marketing activity and as per below post , installed hotfix
https://community.pega.com/support/support-articles/sql-insert-error-during-pega-marketing-upgrade
And when running the activity again, we found that activity hungs at certain point (@baseclass.GenerateDFfromtemplate) and we are not getting expected output XML page.
when we check in logs, i could see heap dumps generated for this and it says that unable to synchronize requestor.
we faced issue while running upgrade marketing activity and as per below post , installed hotfix
https://community.pega.com/support/support-articles/sql-insert-error-during-pega-marketing-upgrade
And when running the activity again, we found that activity hungs at certain point (@baseclass.GenerateDFfromtemplate) and we are not getting expected output XML page.
when we check in logs, i could see heap dumps generated for this and it says that unable to synchronize requestor.
com.pega.pegarules.pub.context.RequestorLockException: Unable to synchronize on requestor HPEMLLLLBFE4BJ67FS77HPG4S9MDVFV1O within 240 seconds: (thisThread = WebContainer : 14) (originally locked by = WebContainer : 1) (finally locked by = WebContainer : 1) at com.pega.pegarules.session.internal.PRSessionProviderImpl.throwRequestorLockException(PRSessionProviderImpl.java:1520) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.getLockOnRequestor(PRSessionProviderImpl.java:1504) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1061) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:930) ~[prprivate.jar:?] at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:336) ~[prenginext.jar:?] at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:854) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:331) ~[prprivate.jar:?] at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274) ~[prprivate.jar:?]
Please advise to overcome this issue