Sending messages to the entire call center
I’m wondering what would be the best way to achieve the following using Pega Customer Service: The Call Center Manager wants to set-up messages that are displayed to all agent’s every time they open a customer record.
Moreover, those messages must have an activation and deactivation date and time. Outside the “active” interval they won’t be displayed.
As a nice to have, we’d like to also be able to display the message only when certain customer records are opened (for instance, only for VIP customers)
The format itself doesn’t matter - it can be a modal, a banner, a section that becomes visible under certain conditions or anything else.