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Question

 Bhushan Patil (BHUSHANPATIL)
AIG
Bhushan Patil
AIG
US
BHUSHANPATIL Member since 2008 51 posts
AIG
Posted: Jan 16, 2017
Last activity: Feb 17, 2017
Posted: 16 Jan 2017 6:39 EST
Last activity: 17 Feb 2017 0:05 EST
Closed

ASPECT Call Center/Chat integration with Pega CS

Looking direct and custom solution approach for ASPECT call center, Chat , SMS integration with Pega Customer Service framework. Call and Chat should provide capability for popup, Pega CALL toolbar

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Pega Customer Service

Posted: 7 years ago
Posted: 16 Feb 2017 20:06 EST
Naresh Reddy Tallapureddy (N@reshReddy) Senior Manager, Client Support Engineering - India
Pegasystems Inc.
IN

would you like to show Pega application related popup at third-party application using REST? (OR)

third-party application pop-up at Pega application using REST? Can you please brief more on the requirement?

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Posted: 7 years ago
Posted: 17 Feb 2017 0:05 EST
Premkumar Ganesan (PremkumarG)
Myknowtech B.V

Myknowtech B.V
NL
Hi Bhushan, I were browsing the same and came across this document https://pdn.pega.com/documents/pegacall-configuration-and-operations-guide-cti-link-server-aspect-cti-7133-0 I am not sure this direct solution can help. I am looking for some solution for the same. Please check and let me know. Thanks, Prem
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