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Question

 Maleesha Wilfred (MaleeshaW)
Evonsys
Senior Consultant - Technology
Evonsys
US
MaleeshaW Member since 2019 47 posts
Evonsys
Posted: Oct 11, 2021
Last activity: Oct 21, 2021
Posted: 11 Oct 2021 2:12 EDT
Last activity: 21 Oct 2021 2:06 EDT
Closed

Send Email Notifications using MS Graph

Hi all,

I have configured an email account with MS Graph. The connectivity is successful.

Sender is configured as SMTP and Receiver is of MS Graph type. (Pega V8.6.1)

But the activity which I have called @baseclass.SendEmailNotification OOTB activity, fails and gives the following error:

Caught unhandled exception : Unable to send email due to : xxx x.x.x STARTTLS is required to send mail

When the value of DSS Pega-IntSvcs • Email/DisableSecuritySTARTTLS is set to false, the following error occurs:

Caught unhandled exception : Unable to send email due to : xxx x.x.xxx Authentication unsuccessful, federated STS service was unreachable.

 Is there a solution for this issue?

TIA

***Edited by Moderator: Pooja Gadige to add capability tag***
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Pega Platform 8.6.1
Client-managed Cloud
Data Integration
Insurance
Senior System Architect

Posted: 3 years ago
Posted: 21 Oct 2021 2:06 EDT
Prasanna Chereddy (cherl)
PEGA
Senior Software Engineer, Platform Engineering
Pegasystems Inc.
IN

@MaleeshaW , it looks like mail server went down and it failed to authenticate the request. Can you check if the mail server is in good state? 

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