Question
Publicis Sapient
IN
Last activity: 8 Apr 2024 8:14 EDT
Agent crash Email Notification
We have a requirement where we have 2 Advanced agents which get enables post business hours and enable the other standard agent to process queued items. After certain time, we are disabling the standard agents from the advance agent activity. While disabling the standard agent we are getting below notification email even if the agent is not get crashed.
This is an automated notification: Agent : {1} has crashed on Node: {2}.
This notification email are getting triggered everytime we are disabling any running agent from Admin studio.
Is there anyway to resolve this issue.
Accepted Solution
Updated: 8 Apr 2024 8:14 EDT
Pegasystems Inc.
GB
@Afaque Hussain I would suggest that you log a support issue if you do not get further response here.
Please provide the INC id here so that we can help track it.
Publicis Sapient
IN
Do anyone have any expertise on this. I have found 1 OOTB activity pzNotifyAgentTermination which is responsible to send the email notification if Agent got crashed.
It would be helpful to share what all rules needs to be changed in order to customize this OOTB activity.
Accepted Solution
Updated: 8 Apr 2024 8:14 EDT
Pegasystems Inc.
GB
@Afaque Hussain I would suggest that you log a support issue if you do not get further response here.
Please provide the INC id here so that we can help track it.