Question
Cognizant Technology Solutions
US
Last activity: 2 May 2017 23:45 EDT
Runtime Error while registering Robot
Hi,
I am trying to register a robot for RPA and while registering following error messages are coming in the log file.
Registering Robot step1 - Name: , Queue:
Error requesting data from Pega. http://localhost:8080/prweb/api/v1/cases
Code: Unauthorized(401), Content: System.Threading.Tasks.Task`1[System.String]
RoboticsService.Start() - Unable to acquire RobotInfo.
I have provided correct credential in config. However, While accessing pega api through browser, I am getting correct response. It looks like authorization issue. Is there anything else i should check at configuration level?
Thanks,
Nikunj
***Moderator Edit: Vidyaranjan | Updated Categories***
Accepted Solution
Pegasystems Inc.
US
I have helped Nikunj via webex. The reason for the 500 error was because the workbasket name passed in as the Robot Work Queue parameter. This parameter needs to be the workgroup name.
Pegasystems Inc.
US
Have you supplied credentials to the Runtime using the Enter RPA Credentials menu item on the Runtime tray menu? You must enabled this menu item in the RuntimeConfig.xml as the first step.
<MenuItem item="RPACredentials" label="Enter RPA Credentials..." show="true" />
Then using this menu item supply the credentials that the robot is to use. Remember, you can not register a robot while running from Studio.
Cognizant Technology Solutions
US
Thanks Jeff. I have enabled tray menu and supplied credentials. Now the error message is changed as below. Am I missing something?
Registering Robot step1 - Name: , Queue:
Error requesting data from Pega. http://localhost:8080/prweb/api/v1/cases
Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String]
(RoboticsService.Start() - Unable to acquire RobotInfo.
Thanks,
Nikunj
Accepted Solution
Pegasystems Inc.
US
I have helped Nikunj via webex. The reason for the 500 error was because the workbasket name passed in as the Robot Work Queue parameter. This parameter needs to be the workgroup name.
Cognizant Technology Solutions
US
Thanks Alex for offering help and for your time. I really appreciate your help in getting correct configuration of RPA Integration. It is working now after correcting Robot Work Queue parameter value.
Thanks again for you help. It was really helpful.
Regards,
Nikunj
Evonsys
US
Hi All,
i have provided WorkGroup Name as Queue param, then supplied valid credentials in 'Enter RPA Credentails'..still i get below error
Error | 02:48:46.349 PM | 9 | MTA | Robotics | | | Error requesting data from Pega. http://localhost:8080/prweb/api/v1/cases
Error | 02:48:46.351 PM | 9 | MTA | Robotics | | | Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String]