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 Vamsi Thatavarthi (Vamsi.Thatavarthi) ING Bank
ING Bank
NL
Vamsi.Thatavarthi Member since 2014 36 posts
ING Bank
Posted: October 24, 2018
Last activity: November 9, 2018
Posted: 24 Oct 2018 1:35 EDT
Last activity: 9 Nov 2018 18:33 EST
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Error while installing Robotic automation studio/Runtime

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Hi Team,

I've requested for Pega PRPC 8 software from Digital service delivery and along with PRPC 8 binaries, I've received binaries for RAS and RAR. When trying to install Robotic automation studio/Runtime on windows 10 server, I'm getting error message related to missing NativeFoundationSetup.msi (PFA snapshot). But in the binary extract, we can find NativeFoundationSetup.msi(PFA snapshot). I’ve found a thread in PDN community for the same issue, a link was provided and when clicked on it, I’m getting access denied message.

Robotic Process Automation
Posted: 4 years ago
Posted: 24 Oct 2018 10:52 EDT
Marissa Rogers (MarissaRogers) MOD Senior Knowledge Management Specialist
Pegasystems Inc.
US
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Hi @Vamsi.Thatavarthi,

Thanks for letting us know that that link isn't working. Here is the link that will take you directly to our Robotics page and you can see all the guides here directly.

Hope that helps!
Posted: 4 years ago
Posted: 24 Oct 2018 12:43 EDT
Vamsi Thatavarthi (Vamsi.Thatavarthi) ING Bank
ING Bank
NL
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Hi Marissa,

But this link doesn't provide any help related to the issue we are facing. I've already found this page during my research for studio installation. I thought the link was referring to some solution to the issue I was facing. 

Thanks,

Vamsi.
Posted: 4 years ago
Posted: 30 Oct 2018 23:23 EDT
Andrew Grondin (grona) GCS Solutions Engineer I
Pegasystems Inc.
US
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Make sure that you're running as admin and, if needed, install the pre-reqs as admin first. 
Posted: 4 years ago
Posted: 9 Nov 2018 17:46 EST
Carlos Lopez (lopec) PEGA Associate Engineer, Technical Support, Intelligent Automation
Pegasystems Inc.
US
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Please use the OpenSpanRuntimeEntSetup.exe to install. This is the one with the blue robot icon next to it. In the image provided, the NativeFoundationSetup.msi is the one on top of the executable. Installing through the runtime executable will install the Pega Native Foundation first and then complete the Runtime installation.

You can install Runtime and Pega Native Foundation using their respective .msi files, but you need to do so in a specific order and with specific parameters through the command line. If you wish to do it this way, please refer to the installation guide for instructions on installing through the command line:

https://staging.community.pega.com/system/files/media/pdf/Pega%20Robotic%20Automation%20Studio%208.0%20SP1%20Installation%20Instructions_0.pdf

 
Posted: 4 years ago
Posted: 9 Nov 2018 18:33 EST
Carlos Lopez (lopec) PEGA Associate Engineer, Technical Support, Intelligent Automation
Pegasystems Inc.
US
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Correction: There is a known issue with the .msi for installing Runtime. Please use the .exe to complete installation.

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