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Question

 Santosh Vasudevan (SantoshV9228)
Congizant
Lead Architect
Congizant
US
SantoshV9228 Member since 2017 1 post
Congizant
Posted: Feb 5, 2018
Last activity: Feb 7, 2018
Posted: 5 Feb 2018 0:58 EST
Last activity: 7 Feb 2018 0:33 EST
Closed

Routing Issues

Hi

I am routing a WO to Decision Managers queue since he is manager of 3 to 4 of workgroups it is not visible in his My Worklist by default

It is visible only when I select from the Work Group list DecisionManger

It should be visible by default in MY Worklist when i login as DM

***Moderator Edit: Vidyaranjan | Updated Categories***

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Case Management
System Administration

Posted: 6 years ago
Posted: 7 Feb 2018 0:33 EST
Rajendraprasadu Potti (Prajendra)
PEGA
Senior Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
IN

As it is under Decision Manager queue, It is visible if we select Decision Manager, It is visible directly when you login as DM only when it is assigned to DM work list.\

So I think it is expected behaviour

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