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Question

 Gugulothu Surya (GugulothuS)
Capgemini India PVT Ltd

Capgemini India PVT Ltd
IN
GugulothuS Member since 2019 27 posts
Capgemini India PVT Ltd
Posted: May 26, 2020
Last activity: May 27, 2020
Posted: 26 May 2020 0:56 EDT
Last activity: 27 May 2020 3:54 EDT
Closed

Routing issues with specific operator

HI all,

 

While routing the approval to specific user i.e Operator ID. It is not routing to this specific operator. But instead routing it to Administrator. why it's happening.2

1

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Case Management

Posted: 4 years ago
Updated: 3 years ago
Posted: 26 May 2020 3:38 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2)
PEGA
Senior System Architect
Pegasystems Inc.
IN

Did you check that if the operator is unavailable to which you are trying to route?

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