Restrict the self-approval for the user who created case by their own
For example,
User A creates a case requiring approval from "WB1" workbasket. The WB1 approvers are A, B, C.
Requirement: Although User A is a WB1 approver, they should not allowed to approve the case they created.
Only B or C approvers from the 'WB1' workbasket should be able to approve the case. How can this scenario be achieved?
***Edited by Moderator Marije to change type from General to Product, added Product details and Capability tags****
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Posted: 1 month ago
Lloyds Technology Center
Lloyds Technology Center
IN
You can use Access when rule , having createoperatorid is same as current user condition and provide the same on approve button as a visibiloty condition.
Thank you.