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Question

 Dhananjaya Chennaka (DhananjayaC1892)
Mphasis
Senior Developer
Mphasis
IN
DhananjayaC1892 Member since 2015 6 posts
Mphasis
Posted: May 24, 2019
Last activity: Jun 11, 2019
Posted: 24 May 2019 7:01 EDT
Last activity: 11 Jun 2019 3:14 EDT
Closed
Solved

Restrict duplicate cases not to create

Hi ,

How to restrict the duplicate case while creating the case based on few properties.

Thanks

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Low-Code App Development
Case Management
Data Integration

Accepted Solution

Posted: 5 years ago
Posted: 27 May 2019 0:18 EDT
Uday Kumar Reddy Teegala (teegu) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

We can restrict the duplicate case creation by adding the weighted conditions for the required properties and threshold for those properties

Please find the below article

https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#case-management/case-designer/case-wide-properties/duplicate-cases/cm-adding-weighted-condition-duplicate-logic-tsk.htm

 

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Accepted Solution

Posted: 5 years ago
Posted: 27 May 2019 0:18 EDT
Uday Kumar Reddy Teegala (teegu) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

We can restrict the duplicate case creation by adding the weighted conditions for the required properties and threshold for those properties

Please find the below article

https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#case-management/case-designer/case-wide-properties/duplicate-cases/cm-adding-weighted-condition-duplicate-logic-tsk.htm

 

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