Question
TCS
US
Last activity: 26 May 2017 12:04 EDT
Report Definition Drill Down not working correctly after upgrading from 7.1.9 to 7.2.2
Hi,
We have recently upgraded our application from 7.1.9 to 7.2.2. After upgrading, we are noticing that report definition drill down not working correctly in 7.2.2, while the same report definition drill down is working fine in 7.1.9. We checked with the aging reports like pyAgeOpenByClass / pyAgeByAssignee (present in pega reporting ruleset). These reports has columns like 'Within Goal', 'Past Goal' and 'Past Deadline'. So suppose at runtime 'Within Goal' count shows 4, 'Past Goal' count shows 0, and Past Deadline count shows 1. If we click on any of the count, drill down is showing all the cases (total cases), and not the cases which is supposed to be shown - for example - if we click 'Within Goal' count which is showing 4, instead of showing only those 4 cases, it is showing all the cases.
Has anybody faced the same ?
Thank you.
Kind Regards,
Kaushik
***Updated by Moderator: Marissa to move from Pega 7 Upgrade Center to Product Support Community; update categories***
***Moderator Edit: Vidyaranjan | Updated SR details***
Accepted Solution
Pegasystems Inc.
US
While reviewing the SR associated with this thread, it was discovered that SA-3723 Report Definition drill down not working correctly in Pega 7.2.2 was created as a resolution. If you are having the same question, please refer to this SA.
PEG
US
I would Trace the issue to see what is going on. Enable all rule sets and events, and make sure to expand Java pages and show local variables.
You may discover that the actual page you have interest in is not being shown at the critical time. If so, there is an option to add a page to show all the time (by adding the page at the end of the various rulesets); this will enable viewing of that page whenever it exists. You would then Trace things again.
Good luck!
Accepted Solution
Pegasystems Inc.
US
While reviewing the SR associated with this thread, it was discovered that SA-3723 Report Definition drill down not working correctly in Pega 7.2.2 was created as a resolution. If you are having the same question, please refer to this SA.