File Upload not working in pega 8.7 after upgrade from 7.2.2
Hello everyone,
We recently upgraded from 7.2.2 to 8.7, after the upgrade we are facing an issue while uploading the document, we are using Pega-provided functionality to add attachments to the application.
When an attachment is added, an extra colon (:) is added at the end of the file name and Pega throws an exception.
It was working fine in 7.2.2 version.
Is anyone faced same issue, please help.
Thanks & Regards,
Divya
Updated: 16 Jun 2023 7:34 EDT
Pegasystems Inc.
GB
@DivyaB please can you clarify which OOTB Add Attachment functionality / activity you are using?
Configuring the Attach content control
Extension points and supporting rules for attachments
Withdrawn Rules (pyAttachmentFeedDescription)
Considerations for ingesting documents, extracting data, and populating cases
Please go through the below Support Document:
---> File upload and download troubleshooting FAQs
What errors do you see in the pega logs?
Can you replicate this consistently?
conneqt business solutions
IN
Hi @MarijeSchillern , we are using pzmultifilepath control and pyUploadFile activity.
Pegasystems Inc.
GB
@DivyaB please go through the articles I recommended.
As you are using pzmultifilepath also please read Troubleshooting FilePath issues, in particular Configuring FilePath control.
I would start with the OOTB functionality that you know works, then slowly add on your customizations. This way it will help isolate and pinpoint if you have a logic/error in your custom control or if you have an issue with your activity.
Once you've isolated it that much, use tracer to understand where that error message is being generated/thrown from.
That should hopefully guide you in finding the root cause of your custom implementation.
If you still have issues please log a support incident via the MSP and let us know the INC reference here.
conneqt business solutions
IN
Hi @MarijeSchillern , Thank you, we are trying the options which we have provided, will raise a incident if none of this works.
Thank you!