Question
Pega Systems
IN
Last activity: 9 Aug 2017 2:23 EDT
Help not working after Pega 7.2.2 upgrade
Hi
We recently updated from 7.21 to 7.2.2. and after the upgrade we observe that the help is not working as it is supposed to.
I got the latest help WAR from https://pdn.pega.com/pega-7-platform-update
And also have verified the URLs.
***Moderator Edit: Vidyaranjan | Updated Categories***
Still help is not functioning.
Any quick pointers?
***Edited by Moderator Marissa to add SR Details***
Accepted Solution
Updated: 9 Aug 2017 2:21 EDT
Pega Systems
IN
This is fixed. The issue was - Help.War file was incorrect one. The one available under the path was incorrect. It is now updated to the correct WAR file.
<Moderator Edit: Vidyaranjan | Removed content>
Pegasystems Inc.
IN
Can you please check the under System Settings and search? Did you do re-indexing?
What is the exact error you are observing?
Pega Systems
IN
JBWEB000065: HTTP Status 404 - /prhelp/procomhelpmain.htm
JBWEB000309: type JBWEB000067: Status report
JBWEB000068: message /prhelp/procomhelpmain.htm
JBWEB000069: description JBWEB000124: The requested resource is not available.
JBWEB000065: HTTP Status 404 - /prhelp/procomhelpmain.htm
JBWEB000309: type JBWEB000067: Status report
JBWEB000068: message /prhelp/procomhelpmain.htm
JBWEB000069: description JBWEB000124: The requested resource is not available.
This is what I see. And why is it related to indexing?
Pegasystems Inc.
IN
What is the error you are getting on screen?
Please follow the below steps and try to access the help content.
Stop the prhelp application and delete the prhelp.war and extracted folder(prhelp) from the application server.
Copy the new prhelp.war file into the server and restart the application server.
Pega Systems
IN
Error I indicated in above reply.
We are working on stopping and restarting prhelp. let you know after attempting your inputs too!!
Thank you.
Pega Systems
IN
After the upgrade, help did not work on our QA environment too. We tried deploying the old Help (7.2.1) which worked as well, as a trial. That did not help too.
Accepted Solution
Updated: 9 Aug 2017 2:21 EDT
Pega Systems
IN
This is fixed. The issue was - Help.War file was incorrect one. The one available under the path was incorrect. It is now updated to the correct WAR file.
<Moderator Edit: Vidyaranjan | Removed content>