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 Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
_JVV_Sharma Member since 2011 43 posts
PEGA
Posted: April 24, 2017
Last activity: August 9, 2017
Posted: 24 Apr 2017 13:45 EDT
Last activity: 9 Aug 2017 2:23 EDT
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Help not working after Pega 7.2.2 upgrade

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Hi

We recently updated from 7.21 to 7.2.2. and after the upgrade we observe that the help is not working as it is supposed to.

I got the latest help WAR from https://pdn.pega.com/pega-7-platform-update

And also have verified the URLs.

***Moderator Edit: Vidyaranjan | Updated Categories***

Still help is not functioning.

Any quick pointers?

***Edited by Moderator Marissa to add SR Details***

System Administration Support Case Created
Posted: 5 years ago
Posted: 24 Apr 2017 18:01 EDT
Shashidhar Palle (Shashidhar_Palle) PEGA Manager, Application Engineering, Customer Service
Pegasystems Inc.
IN
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Can you please check the under System Settings and search? Did you do re-indexing?

What is the exact error you are observing?

 
Posted: 5 years ago
Posted: 25 Apr 2017 11:07 EDT
Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
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JBWEB000065: HTTP Status 404 - /prhelp/procomhelpmain.htm

JBWEB000309: type JBWEB000067: Status report

JBWEB000068: message /prhelp/procomhelpmain.htm

JBWEB000069: description JBWEB000124: The requested resource is not available.

Show More

JBWEB000065: HTTP Status 404 - /prhelp/procomhelpmain.htm

JBWEB000309: type JBWEB000067: Status report

JBWEB000068: message /prhelp/procomhelpmain.htm

JBWEB000069: description JBWEB000124: The requested resource is not available.

 

This is what I see. And why is it related to indexing?


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Posted: 5 years ago
Posted: 24 Apr 2017 18:14 EDT
Supraja V (Supraja.V) PEGA Product Owner
Pegasystems Inc.
IN
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What is the error you are getting on screen?

Please follow the below steps and try to access the help content.

Stop the prhelp application and delete the prhelp.war and extracted folder(prhelp) from the application server.

Copy the new prhelp.war file into the server and restart the application server.
Posted: 5 years ago
Posted: 25 Apr 2017 11:08 EDT
Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
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Error I indicated in above reply. 

We are working on stopping and restarting prhelp. let you know after attempting your inputs too!! 

 

Thank you. 
Posted: 5 years ago
Posted: 25 Apr 2017 14:24 EDT
Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
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This did not help either. We replaced all content and redeployed a fresh help.war download. 
Posted: 5 years ago
Posted: 3 May 2017 15:00 EDT
Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
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After the upgrade, help did not work on our QA environment too. We tried deploying the old Help (7.2.1) which worked as well, as a trial. That did not help too. 

Accepted Solution

Posted: 5 years ago
Updated: 5 years ago
Posted: 8 Aug 2017 14:00 EDT
Updated: 9 Aug 2017 2:21 EDT
Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma) PEGA Technical Lead
Pega Systems
IN
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This is fixed. The issue was - Help.War file was incorrect one. The one available under the path was incorrect. It is now updated to the correct WAR file. 

<Moderator Edit: Vidyaranjan | Removed content>

 

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