All , We are using Pega 8.1.4 Customer Service for Comms . Scenario :- We have a scenario wherein if the incoming call is not verified we show search screen to search for existing account ( typical OOTB) . If the search doesn't return any results there is a 'Create contact ' button on the search screen which will basically invoke a "service case" . The OOTB "Create Customer" uses a subflow for creating new contact which is different from our use case . Requirement :- After the service case 'Create contact ' is completed we need to reload the interaction with the latest contact details and move to the Customer 360 or the Composite View screen . Issue :- After the service case is completed , the Search flow is still stuck at the same screen as the flow didnt resume . What has been tried :- We looked at the "Local Offer Advisor" case type which has a similar functionality and has an activity "ReloadInteraction" which sets few attributes like contact id and account number etc . We tried to use the "ReloadInteraction" which is setting the details on the interaction case but doesnt do a resume flow . The "search screen" is still shown once the Service case is closed. Any suggestion to implement this requirement using OOTB mechanism ? Appreciate all the help !! Thanks Dinesh