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Question

 Henry Joseph (henrydhanaraj)
Infosys Ltd
Architect
Infosys Ltd
US
henrydhanaraj Member since 2013 1 post
Infosys Ltd
Posted: Apr 25, 2018
Last activity: Apr 25, 2018
Posted: 25 Apr 2018 7:43 EDT
Last activity: 25 Apr 2018 20:11 EDT
Closed

Unable to Add new contact - Pega Customer Service 7.3.1

Trying to define a new contact under the create menu. The screen renders blank and on submit throws the following error.

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Trying to define a new contact under the create menu. The screen renders blank and on submit throws the following error.

Errors:
  • The Flow Action post-processing activity AppNewContact failed: Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'APPMAPCONTACTPARTYDETAILS' that applies to 'PegaCA-Interface-Contact'. There were 2 rules with this name in the rulebase, but none matched this request. The 2 rules named 'APPMAPCONTACTPARTYDETAILS' defined in the rulebase are:
  • 2 unrelated to applies-to class 'PegaCA-Interface-Contact', for example: {PegaCA-Party-Contact, PegaApp-Work-}.
Please advise.

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Pega Customer Service

Posted: 6 years ago
Posted: 25 Apr 2018 20:11 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Senior Principal Engineer, Technical Support, Runtime Engine
Pegasystems Inc.
US

Hi,

On my CS 7.31 system, I followed your use case and reproduced the issue. See attached screenshot.

Please create a SR for this and mention my name (Susan Liu) in the SR description. I will further work with you on this. 

Thanks,

Susan

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