Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Duarte Moita (DuarteM7)
Knowledge Expert

Knowledge Expert
FR
DuarteM7 Member since 2015 24 posts
Knowledge Expert
Posted: Jul 31, 2018
Last activity: Aug 1, 2018
Posted: 31 Jul 2018 9:47 EDT
Last activity: 1 Aug 2018 12:27 EDT
Closed
Solved

Outbound email sent during a phone contact generates a second interaction

Hi,

Say that I'm calling a customer and doing an address change case. The phone call itself is a Outbound Call interaction. Now say that during that case I send an email to that very same customer notifying him for instance that an address change has occurred or any other info. Would that outbound email generate by default another interaction with this customer, this time with the type Outbound Email?

Regards,

Duarte

To see attachments, please log in.
Pega Customer Service

  • shehani Edirisinghe Praveenkumar Rajavel cao liu

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice