Question
WellsFargo
US
Last activity: 6 Jun 2017 10:53 EDT
Queued Intent Task
Hi I have a requirement to auto queue an SR on launch of Interaction Driver. I configured the action as "Queued" in the criteria tab of the Intent tasks with required Intent When conditions evaluating to true.
But at runtime,I see the task showing up under Suggested Task. is this expected behavior? I was expecting the intent to show up under task list to be completed. ( similar to intents created after Add Task )
CPM Version: 7.13
Pega : 7.18
***Moderator Edit: Vidyaranjan | Updated Categories***
Pegasystems Inc.
IN
Hi Gowri,
When you configure an intent as Queued Task it is expected to come as Suggested task in the Interaction Portal where as in CSR portal it would come under ToDo.
If you want to see the intents under Interaction Driver you can use auto launch but that would start the Intent flow.
Pegasystems Inc.
IN
@GowriD25 in Strating with CPM 71.3 Interaction Portal, the configuration queued/suggested on Intent task behaves same. It is product behavior.