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Question

 Saravanakumar Selvam (Saravanakumar) Adu Dhabi Executive Office
Adu Dhabi Executive Office
AE
Saravanakumar Member since 2011 10 posts
Adu Dhabi Executive Office
Posted: Sep 25, 2020
Last activity: Aug 7, 2023
Posted: 25 Sep 2020 4:50 EDT
Last activity: 7 Aug 2023 10:35 EDT
Closed

Phone Icon is missing in CPMInteraction Portal Header tabs after upgrade from 7.3 to 8.4

We have upgraded our CRM application from 7.3 to 8.4, After that the phone icon in header tabs is missing when a new case is created. When we compared the Interaction portal of portal, we can see the section pyCustomDCTabSection is refered in the header tabs, which display the phone icon. But in our migrated portal that section is not referred.

We have used LiveUI tool to see rule reference for pyCustomDCTabSectoin, it doesn't help.

Can someone help us to solve this issue.

***Edited by Moderator: Pallavi to change content type from Discussion to Question***
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Pega Customer Service 8.4 Case Management Updates Healthcare and Life Sciences Senior System Architect

Posted: 4 years ago
Posted: 25 Sep 2020 12:30 EDT
Amit Patel (Amit_Patel) PEGA Director, Customer Service
Pegasystems Inc.
US

You should file a support ticket with GCS for this issue. Do other interaction types work? Did you run the upgrade checker to see if there are any other overrides that might be disrupting the icons? 

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Posted: 4 years ago
Posted: 30 Sep 2020 3:32 EDT
Kaviya Ravichandran (ravik2) Service Assurance Advisor
Pegasystems Inc.
IN

In 8.x version there are some changes done in terms of portal, Can you check if the application code is referred to the correct OOTB section.If not, that has to updated to latest OOTB section.

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