Question
TD
CA
Last activity: 26 Aug 2024 8:51 EDT
PEGA Smart Disputes for Acquirers
Dear Team - Would you be able to share the guide on Visa allocation workflow for acquirers. I see that there is a task "Request response from Merchant" along with "Process Inbound Dispute" task. I would like to understand the purpose of "Request response from Merchant" task? Is the documents attached to this particular task also will be submitted to VROL? Thanks
Pegasystems Inc.
IN
Hi Nitya,
Thank you for the question. For Visa Acquirers in allocation flow, the action would be accept or Initiate Pre-Arbitration. So acquirer raises pre-arbitration the response would be on Issuer and arbitration back on Acquirer. The Pre-arbitration could also be replaced with pre-compliance. The detailed flow is available in latest RTSI guide by Visa. Page 40-43.
On the "Request response from Merchant" assignment, it is a provision for to acquirers to integrate with merchant for information.
Regards,
Rakesh
TD
CA
Thanks @varmr.
Could you please elaborate further on "acquirers to integrate with merchant for information" Does this mean that the acquirers can extend the PEGA portal to communicate with merchants and they directly upload the documents to PEGA portal?
Thanks & Regards
Nithya
Pegasystems Inc.
IN
Hi Nitya,
It works in either of 2 ways
1. This assignment can act as a manual reminder to agents to get the response from merchant and capture it before responding back on dispute.
2. If Acquirers use a merchant portal and have a provision to respond to queries on portal; then this assignment can be extended to integrate and fetch the details from the portal. The connectors have to be built in custom layer
Regards,
Rakesh