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Question

 Himanshu Gupta (HimanshuG1) American Express Senior Engineer
American Express
IN
HimanshuG1 Member since 2016 18 posts
American Express
Posted: Jan 29, 2024
Last activity: Feb 5, 2024
Posted: 29 Jan 2024 3:41 EST
Last activity: 5 Feb 2024 11:12 EST
Solved

Pega Smart Dispute for Issuer for Zelle Dispute/Fraud

I want to know, if Zelle transactions are supported in Pega Smart Dispute for Issuer as i have seen few articles on that. Also which Pega Smart Dispute version the Zelle support started from? We are using Pega SD 7.4 so can that suppor Zelle disputes/fraud also? 


***Edited by Moderator Rupashree to add Capability tags***
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Smart Dispute for Issuers 7.4 Case Management

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Accepted Solution

Posted: 8 months ago
Updated: 8 months ago
Posted: 29 Jan 2024 7:01 EST
Updated: 5 Feb 2024 11:12 EST
Sheetal Kumar (kumas10) PEGA Senior Manager, Application Engineering, Financial Services Smart Apps
Pegasystems Inc.
IN

Hi @HimanshuG1 - Zelle Payments exception process is available starting SD v8.7 and higher. Please see https://docs-previous.pega.com/zelle-payments-exception-process-overview/87/zelle-payments-exception-process-overview

Thanks,

 

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