Smart Dispute for Issuers "Process Association ruling"
When following the collaboration flow beyond arbitration, the test environment creates an assignment "Process Association ruling" that requires a user to read and interpret the response and perform the steps to assign liability. Is this the intended behavior, or will Smart Dispute be able to determine liability by examining the response from VROL?
Accepted Solution
Pegasystems Inc.
GB
Hi Keith,
As per VCR Dev guide and services published by Visa, the liability information is not directly available in any of the services. A letter will be attached as a final ruling from which Issuers / Acquirers will have to find out the liable party. However, as VCR is trying to automate lot of existing processes, we can request Visa to look into this as an enhancement for future drops. We'll put forward this suggestion and see if Visa responds positively on the same.
Thank you for initiating this thread.
Regards,
Kiran