Pega Outlook Addin - Attachment failure in Outlook App but works in desktop/web app
we have configured outlook add in between pega and microsoft online exchange server.
1. Works fine for desktop outlook - for both emails and emails with attachments
2. For Mobile outlook app - works for email with no attachments but fails for emails with attachments.
Any inputs ?
Maantic Technologies Pvt Ltd
US
Hi @Rasheed
Hope you are doing well.
Possible Causes for the issue:
Attachment Size Limitations: Mobile Outlook may have lower attachment size limits than desktop Outlook. Check the attachment size of the emails that are failing and compare them to the limits set in Mobile Outlook. App Permissions: Ensure that the Mobile Outlook app has permission to access attachments. Check the app's settings and permissions granted. Mobile Device Restrictions: Some mobile devices may have security restrictions that prevent attachments from being opened or downloaded. Check the device's security settings. Network Connectivity: Ensure that the mobile device has a stable network connection, as attachments require a reliable connection to download. Outlook Configuration: Double-check the configuration settings for the Outlook add-in on the mobile device. Ensure that the settings are correct and match those on the desktop Outlook. Add-in Compatibility: Verify that the Outlook add-in is compatible with the version of Mobile Outlook being used. iOS/Android Differences: There may be slight differences in how attachments are handled between iOS and Android Mobile Outlook apps. Ensure that the add-in is optimized for the specific platform being used.
Troubleshooting Steps:
Hi @Rasheed
Hope you are doing well.
Possible Causes for the issue:
Attachment Size Limitations: Mobile Outlook may have lower attachment size limits than desktop Outlook. Check the attachment size of the emails that are failing and compare them to the limits set in Mobile Outlook. App Permissions: Ensure that the Mobile Outlook app has permission to access attachments. Check the app's settings and permissions granted. Mobile Device Restrictions: Some mobile devices may have security restrictions that prevent attachments from being opened or downloaded. Check the device's security settings. Network Connectivity: Ensure that the mobile device has a stable network connection, as attachments require a reliable connection to download. Outlook Configuration: Double-check the configuration settings for the Outlook add-in on the mobile device. Ensure that the settings are correct and match those on the desktop Outlook. Add-in Compatibility: Verify that the Outlook add-in is compatible with the version of Mobile Outlook being used. iOS/Android Differences: There may be slight differences in how attachments are handled between iOS and Android Mobile Outlook apps. Ensure that the add-in is optimized for the specific platform being used.
Troubleshooting Steps:
Check Attachment Size: Verify the size of the attachments in the failing emails. Grant App Permissions: Allow Mobile Outlook to access attachments in the app's settings. Disable Device Restrictions: Remove any security restrictions that may be blocking attachments on the mobile device. Check Network: Ensure a stable network connection on the mobile device. Reinstall Outlook Add-in: Remove and reinstall the Outlook add-in on the mobile device to ensure proper configuration. Contact Microsoft Support: If none of the above troubleshooting steps resolve the issue, reach out to Microsoft Support for assistance with Mobile Outlook attachment issues.
Thank You!
Megha
Aaseya IT Services Pvt. Ltd
AE
@Megha007 There's no size restriction as per my findings. Looks like we have two different activity and authentication mechanism for Mobile and Desktop. Mobile authentication is failing with exception
com.pega.pegarules.pub.PRRuntimeException: cryptography operation failed, mode:2
org.bouncycastle.crypto.InvalidCipherTextException: pad block corrupted
Maantic Technologies Pvt Ltd
US
Hi @Rasheed
The error message "cryptography operation failed, mode:2\norg.bouncycastle.crypto.InvalidCipherTextException: pad block corrupted" indicates a problem with the encryption or decryption process. This can occur if the data being encrypted or decrypted is corrupted, or if the encryption or decryption key is incorrect.
In this case, the error is occurring during the authentication process for a mobile device. This suggests that the data being sent from the mobile device is being corrupted during transmission, or that the encryption key being used on the server to decrypt the data is incorrect.
To resolve this issue, you should check the following:
Ensure that the data being sent from the mobile device is not being corrupted during transmission.** This can be done by checking the network connection between the mobile device and the server, and by ensuring that the data is being sent in a secure manner. Verify that the encryption key being used on the server to decrypt the data is correct.** This can be done by checking the configuration of the server, and by ensuring that the encryption key is being stored securely.
Once you have checked these two things, you should try to authenticate the mobile device again. If the error persists, you should contact Pega Support for further assistance.
Thank You
Megha