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Question

 Sameer Shaik (SameerS7321)
Accenture GmbH

Accenture GmbH
DE
SameerS7321 Member since 2018 12 posts
Accenture GmbH
Posted: Jul 6, 2018
Last activity: Jul 12, 2018
Posted: 6 Jul 2018 7:45 EDT
Last activity: 12 Jul 2018 4:05 EDT
Closed

Pega call TerminalConnectionDropped

In Pega call , After click on Accept button on popup - most of the times call is not getting connected to the line. After ringing for a while , call is routed back to Queue. In pegaCTI logs , there is a JtapiDevice14TerminalConnectionDropped event before call is changing from Alerting to InProgress Event.

Is there any problem here with the network or do i need to do some configuration in pega.

Note - Attached CTI logs.

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Pega Customer Service

Posted: 6 years ago
Posted: 11 Jul 2018 3:49 EDT
Simon Chan (chans3)
PEGA
Senior Principal Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems Inc.
GB

Hi Sameer,

For PegaCALL 731, there is a cumulative  HFix-40042. Has this been applied in your system?

Regards

Simon

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