Last activity: 8 Oct 2018 22:37 EDT
Pega Call Setup
We have upgraded our system from Pega6.2 to Pega 7.2.2 along with following frameworks-
- FSIF 7.2.2
- FSIS 7.2.2
- Pega CRM/CPM Version 7.2.2
CTI Platform: Cisco ICM/UCCE
In Pega v6 we had Pega Call configured and now we want to configure it in Pega v7.2.2.
Can anyone please let me know whether we need to raise separate request for "Pega Call CTI Link Server" software?
Do we have any troubleshoot documents which can help us while configuring the Pega Call in Pega v7.2.2?
Refer the below link, it has all document regarding Pega Call. Should be helpful
If you don't have PegaCall bundle you need to raise request for that.
Thanks Shekhar for your response. Could you please let us know what all we will get in PegaCall Bundle?
It will have PegaCall_721.jar file which you would need to import.
If you want to know specific files then even I need to download and see.
Besides I can see from the note that PegaCall is packaged as part of Pega customer service 7.2.1
You can verify that, or get PegaCall 7.21 setup by media request.
Thanks Shekhar for your response.
We already have this jar file and we also added the required CTI and ChannelServices RSV in our application stack.
My concern is regarding the software "Pega Call CTI Link Server" which is going to interact with IVRS system. From where we will get this?
Please find attachment for the detail we got from the installation guide of pegaCall
I just downloaded PegaCall 721.1 and inside that I could see "PegaCall CTILink Server Proprietary information hidden". If you extract that you will find Cisco folder too.
So you can raise a media request for pega call.
Extract it go to Resource Kit folder you will find PegaCall CTILink Server Proprietary information hidden.
Hope this helps.
I was installing CS yesterday and noticed that the CTI link server are also available in the CS folder.
Capgemini Sverige AB
Hi Purushotam and Shekar,
I have same scenario now, upgraded the application from 6.2 to 7.2 and configured the CTI link as well.
Able to connect to CTI and login to Pega call as well. When dial in as User and give account number details in IVR, call is getting connected and status is getting changed in Pega call. But Call pop up is not appearing and in trace i don't see any account number details except the caller number details.
Could you please suggest what could be the issue?
I see that you have also created a new post for this query: Pega Call Pop UP is not coming
Capgemini Sverige AB
Yes, but didn't get the solution yet.
I see that your post has 2 replies. Please address them stating if they helped you or if your requirements are different. That way the other community members would know and can try helping you better. Active engagement is the key!