Question
swift
MY
Last activity: 30 Sep 2025 4:48 EDT
Password change for [email protected]
Hi,
I’m planning to renew the password for this admin credential as part of our security program. Since this is a shared credential, I have a question regarding fallback planning, is there any backup plan in case the new password cannot be used after the change?
Additionally, is it possible to create a backup admin account with default credentials and the same privileges?
ai4process ltd
GB
If you're planning to change the password for the shared administrator
- Before changing the password, ensure you have access to another admin-level operator ID. If the new password fails, this backup account can be used to reset credentials or troubleshoot.
- Keep an active session open with the current credentials until the new password is verified to work across all environments.
Yes, you can create a secondary admin operator with similar privileges:
-
Clone the
[email protected]operator record. -
Assign the same Access Group and Roles.
-
Ensure the new account is enabled and not restricted by any authentication policies.
swift
MY
Thanks for your suggestion.
I tried to clone a new admin account, but unfortunately, it's not working. I'm currently using our default admin account.
Error message:
This record has 2 Errors in 1 place
Error — You do not have sufficient access privileges to create rules of type Data-Admin-Operator-ID
Could you please advise how I can check whether I have another admin-level Operator ID? Is it a separate admin account assigned within a specific application?
ai4process ltd
GB
It looks like your current access level is preventing you from creating new Data-Admin-Operator-ID records, which is likely why you couldn’t implement the recommended approach.
This restriction is usually enforced by your organization’s security policies or access roles.
If you are already logged in using an Administrator Operator, verify the Access Roles for the admin operator if there is any specific restriction to the 'Data-Admin-Operator-ID' class or any specific privileges need to be added.
PegaRULES:SysAdm4 is the Admin Role which has full access CRUD operations.
PegaRULES:SysUsr4 is a subset of the Admin role with few restrictions like user cannot update Access Groups and Operator IDs.
what are the Current Access Roles associated in your Admin operator?
swift
MY
Apologies for the late reply. My admin access group is PRPC:Administrators, which is also associated with the role PegaRULES:SysAdm4. I’ve checked, and there are no restrictions on Data-Admin-Operator-ID. However, I am still receiving the same error.
HCA Healthcare
US
Before changing the password for [email protected], create a backup admin user with the same access group and privileges something like BackupAdmin01. Make sure to log in with it and confirm it works before you proceed. Don’t use default credentials for this backup; instead, create a strong, secure password and store it safely. Once that’s done, go ahead and update the main admin password. Immediately test the new one to make sure it works. If there’s a problem, you can use the backup account to fix it. This avoids being locked out and keeps everything running smoothly
SWIFT
MY
Hi @Sairohith,
The backup account is created, but is not able to change the password of [email protected]. How can we reset [email protected] if the password is lost?