Question
Accenture Federal Services
US
Last activity: 20 May 2021 10:41 EDT
Notification Utility Shape not working
I have an flow in my case that runs several ootb notification utility shapes. All of them work except one, where I am experiencing several issues. Through tracing the notification queue and the operators that run the process to kick off the notification, I have discovered that the notification is not receiving any recipients and therefore does not get sent. When I look at the clipboard, however, the property used to query the data page exists and is accurate and when I run the data page with that parameter it returns the expected result. I have no idea why the notification rule would not be able to find the operator and append them as the recipient. This notification does work if I call pxNotify from a utility shape activity and directly reference the property containing the name of the user, but I would prefer to use ootb functionality if possible.
Notification Utility Shape:
Notification Definition:
Notification Recipients Parameters:
I have an flow in my case that runs several ootb notification utility shapes. All of them work except one, where I am experiencing several issues. Through tracing the notification queue and the operators that run the process to kick off the notification, I have discovered that the notification is not receiving any recipients and therefore does not get sent. When I look at the clipboard, however, the property used to query the data page exists and is accurate and when I run the data page with that parameter it returns the expected result. I have no idea why the notification rule would not be able to find the operator and append them as the recipient. This notification does work if I call pxNotify from a utility shape activity and directly reference the property containing the name of the user, but I would prefer to use ootb functionality if possible.
Notification Utility Shape:
Notification Definition:
Notification Recipients Parameters:
pyWorkPage:
GetOperator Data Page Run:
Accepted Solution
Updated: 20 May 2021 10:41 EDT
Accenture Federal Services
US
D_GetOperator[Operator:.AppealedBy].pxResults(1).pyUserIdentifier in the utility shape calling pxNotify worked.
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Did you login with the operator s11430l and trying to send the notification to the same operator?
Accenture Federal Services
US
I am trying to send the notification from a different operator to s11430l, both operators have the same application access.
Updated: 10 Aug 2020 11:46 EDT
Accenture Federal Services
US
This is part of a flow that is triggered manually after a user hits a reject button. I passed in the property .AppealedBy directly to the utility shape that called pxNotify to get it to run successfully. I will try and use D_GetOperator[Operator:.AppealedBy].pxResults(1).pyUserIdentifier and see if I get a successful result.
Accepted Solution
Updated: 20 May 2021 10:41 EDT
Accenture Federal Services
US
D_GetOperator[Operator:.AppealedBy].pxResults(1).pyUserIdentifier in the utility shape calling pxNotify worked.