Not able to create new casetypes in the application which is built on pega sale automation app
Create a new casetype by clicking on Add case type then getting pyLabel :Update record failed : Rule Already exists error and the case type is not getting created
Updated: 7 Aug 2024 5:01 EDT
Pegasystems Inc.
GB
@NITHESH Did you already carry out a PSC key word search?
The error message "Update record failed: Rule Already exists" suggests that there might be a conflict with an existing rule. This could be due to a stale class rule or a product bug. You could try checking for stale class rules and removing them, or having an unlocked ruleset version when creating the case type
Unable to create Onboarding case in exercise of SAE 7.2
Case Type creation fails when using branch
this type of 'product not working as documented' question can be logged via the GCS MSP ticketing system if you get no further suggestions here on the forum.
If you do log an INC, please provide the ID here so that we can help track it.