Question
TCS
GB
Last activity: 31 May 2023 4:45 EDT
Multiple built on application Pega Customer service and Pega CDH and Sales automation
Hello Team,
We are currently having CRM application which is built on Sales automation for insurance which is built on Pega Sales automation and Pega Insurance and Pega DM (Multiple multiple on apps)
Now we would like to use Pega Customer service for insurance and Pega CDH FW's. Both FW are imported in our environment.
Is it possible to modify the existing CRM application stack to accomodate two new FW (Pega Customer Service and CDH) or is it wise to create a brand new application which is Built on Sales automation, Pega CSR and Pega CDH as a multiple built on application ?
We wanted to reuse existing customer data and other integration points as well from our existing implementation
***Edited by Moderator Marije to add Capability tags***
Pegasystems Inc.
IN
@RajagopalM16650827 Regarding Pega Customer Decision Hub, it is not recommended to deploy CDH and other CRM applications like Customer Service and Sales Automation in the same Pega cluster. Pega Customer Decision Hub should be deployed in its own cluster and other channel applications should talk to it via the different services available to connect with.
Bits In Glass
IN
@RaghuShankhawaram Can you tell me how we can Connect Pega CDH app and Customer Service app?
any link and module would be appreciated!
Thanks & Regards.
Mohit Serowa.
Lumen Technologies
US
@Mohit Serowa we can use the pega provided OOTB container call(service REST container)to communicate with CDH application.
Bits In Glass
IN
@VenkatPunati Actually I've configured the both Customer service and CDH configurations as you've said the containers and Decision table (Followed the documentation) but still its not populating the nba on Pega Customer service interaction portal!
I am currently stuck on this.
Can you provide me with some useful documentations or articles!