We are currently having CRM application which is built on Sales automation for insurance which is built on Pega Sales automation and Pega Insurance and Pega DM (Multiple multiple on apps)
Now we would like to use Pega Customer service for insurance and Pega CDH FW's. Both FW are imported in our environment.
Is it possible to modify the existing CRM application stack to accomodate two new FW (Pega Customer Service and CDH) or is it wise to create a brand new application which is Built on Sales automation, Pega CSR and Pega CDH as a multiple built on application ?
We wanted to reuse existing customer data and other integration points as well from our existing implementation
***Edited by Moderator Marije to add Capability tags***
@RajagopalM16650827 Regarding Pega Customer Decision Hub, it is not recommended to deploy CDH and other CRM applications like Customer Service and Sales Automation in the same Pega cluster. Pega Customer Decision Hub should be deployed in its own cluster and other channel applications should talk to it via the different services available to connect with.
Posted: 4 months ago
Posted: 15 May 2023 7:00 EDT
Mohit Serowa (Mohit Serowa)
Bits In Glass
Bits In Glass
@VenkatPunati Actually I've configured the both Customer service and CDH configurations as you've said the containers and Decision table (Followed the documentation) but still its not populating the nba on Pega Customer service interaction portal!
I am currently stuck on this.
Can you provide me with some useful documentations or articles!