No scroll bar after upgrade from 7.4 to 8.3
We have upgraded from CRM 7.4 to 8.3. When opening a case, there is no scroll bar to allow scrolling down. The only way to see what’s at the bottom of the page is to zoom out. Any thoughts would be greatly appreciated.
***Edited by Moderator Marissa to update General to Product; platform capability tags***
Accepted Solution
Veteran Careers First
US
There was a custom Perform harness from 7.4 that was being called.
So we simply replaced it with the OOTB 8.3 Perform harness.
Pegasystems Inc.
FR
Hello,
Do you have the same behaviour with Out-Of-The-Box users and cases? Or is it only with your application? If it is only with your application have you tried on different browsers?
Pegasystems Inc.
US
Can you please check
1) If there any custom CSS which is making the scroll bar hidden( or maybe it is not present at all).
2) Do we have any customizations around harness/sections.
3) Is this issue browser specific?
Pegasystems Inc.
IN
Please check the following possibilities with your UI engineer.
1) Any Custom CSS wrote at Harnesses/ sections/UserworkForm.
2)Try to identify the overflow, height style properties using browser developer console and change the style values accordingly.
Pegasystems Inc.
US
Search for overflow:hidden using the developer's tools and try to uncomment it. You may want to look at the similar video which can guide you.
https://community.pega.com/video-library/how-troubleshoot-when-application-skin-not-picked
Veteran Careers First
US
Overflow-y: hidden; appears to bring back the scroll bar but it does not stay.
Once I close and then reopen case, the scroll bar is gone again.
Accepted Solution
Veteran Careers First
US
There was a custom Perform harness from 7.4 that was being called.
So we simply replaced it with the OOTB 8.3 Perform harness.
Pegasystems Inc.
US
You can check in the custom harness that whether there are any CSS file where this overflow:hidden is mentioned. That way you could still use the customized one if required.